Senior Business Performance Lead, Scheduling

Squarespace·New York Citysenior

In short

→Líder estratégico en rendimiento empresarial para un producto de agendamiento con enfoque en KPIs y decisiones basadas en datos.
→Crea narrativas comerciales sólidas desde datos, conectando producto, negocio y equipos técnicos.
→Es el enlace clave entre negocio y análisis: define qué medir, cómo reportarlo y qué hacer con los resultados.

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What they ask for

✓5+ años en operaciones comerciales, estrategia o análisis comercial
✓Experiencia en negocios de suscripción o producto liderado por producto
✓Capacidad para definir y evolucionar marcos de métricas
✓Habilidades sólidas de comunicación de datos para audiencias ejecutivas
✓Fluidez técnica en SQL y herramientas de BI (Looker, Tableau o similar)
✓Experto en modelado y manejo de hojas de cálculo

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Acuity Scheduling, a Squarespace company, helps appointment-based businesses take back their time, giving clients a seamless way to book appointments while removing the administrative burden that gets in the way of the work that matters. We're looking for a Senior Manager, Business Performance to be the business driver behind our scheduling product's growth story. This is a role for a strategic thinker with enough technical and data fluency to be self-sufficient. You'll define what should be measured, and shape the KPIs that reflect real business health. You'll work across finance, product, marketing, and data and insights to get the story in shape. You won't be working in raw data tables, but you will be the primary voice driving our analytics and data engineering teams to build what the business actually needs to answer its most important questions. This role reports to the Product Director of Acuity Scheduling and is based at our New York City headquarters or remote. You'll Get To... • Define what good looks like. Own the KPI and metrics framework for Acuity, working across functions to determine which measures actually reflect business health and customer outcomes. Identify the segments and signals that matter, and drive the work to make them trackable. • Own the business narrative. Be the authoritative voice on how Acuity is performing, across subscriber trends, revenue dynamics, and cohort behavior. Go beyond summarizing dashboards to explain what changed, why it matters, and what leadership should do about it. • Drive decision-making at the leadership level. Produce the analyses and frameworks that inform weekly business reviews, QBR presentations, and monthly deep-dives for senior and executive stakeholders, working cross-functionally to bring together multiple dimensions into a set of recommendations. Determine what's worth highlighting and shape how it gets communicated. • Connect product signals to business outcomes. Take what the data surfaces, including cohort trends, churn patterns, and post-cancellation behavior to translate it into a business narrative: who we're losing, why it matters, and whether someone else is gaining from it. • Serve as the primary partner to Data and Insights. Be the connective tissue between the business and our analytics and data engineering teams. Drive them to prioritize the right tables, build the right views, and close the gaps between what we can track today and what we need to track tomorrow. • Bring commercial intuition to the analysis. Acuity operates in a highly competitive scheduling and services market with real seasonality, price sensitivity, and cohort dynamics. Contextualize the numbers within how this business actually works, and surface the implications that others might miss. Drive the decisions that drive the business. Who We're Looking For • 5+ years of experience in business operations, strategy, or commercial analytics, ideally in a product-led or subscription business • A strategic and commercial thinker who leads with business outcomes and works backward to the data • Proven ability to define and evolve metrics frameworks: you know the difference between a KPI that reflects business health and one that just moves • Strong data storytelling skills: able to translate complex findings into clear, specific narratives for executive audiences • Technically fluent: comfortable writing SQL, working with BI tools (Looker, Tableau, or similar), and doing self-driven analysis without being blocked • Experience as a cross-functional connector, working across finance, marketing, product, and data teams to align on what matters and why • Strong spreadsheet and modeling skills • Proven track re

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