InterviewHack.ai
Start free
Jobs / DEUNA

Technical Account Manager

DEUNA·Ciudad de México, MexicoRemotemid

In short

  • →Gestión técnica de clientes clave tras el lanzamiento en una plataforma de pagos con IA.
  • →Monitoreo proactivo de salud técnica, resolución de incidentes y soporte técnico continuo.
  • →Destacado: trabajar con 20% de la economía digital de México y 300+ PSPs integrados.

English proficiency required for client communication.

Apply on company site ↗Share on WhatsApp
✓ Free to start✓ Runs in your browser✓ First dossier, no card✓ Ready in ~1 minute

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Your first dossier is free.

The questions they'll ask you

1. ¿Cómo abordarías un caso de alta tasa de declinaciones en un merchant post-go-live?

2. Describe un incidente técnico que gestionaste y cómo comunicaste la solución al cliente.

3. ¿Cómo propones mejorar la salud técnica de un merchant con bajo índice de aceptación?

🔒 +7 more questions

No card. Upload your resume and the full dossier is ready in ~1 minute.

🎧Land the interview? Bring the copilot. Our free extension listens to the live interview and flashes 3-4-word anchors from your resume and prep — glance, connect, talk. Get the extension →

💵 USD · Remote · No visa

Not finding what you want? Try Micro1

Micro1 places engineers directly at US companies paying in USD. One vetting, multiple offers — no cold applying.

Get matched by Micro1 →
📬Jobs picked for YOUR resume, every morning on WhatsApp. Free: text “vacantes” and the bot sends your daily matches. Subscribe →

What they ask for

  • ✓3+ años en TAM, soporte técnico a merchants o roles similares.
  • ✓Conocimiento profundo de ecosistemas de pagos en línea y flujos transaccionales.
  • ✓Experiencia en gestión de incidentes y triage técnico con comunicación clara.
  • ✓Capacidad para analizar logs, dashboards y patrones de errores.
  • ✓Habilidades de coordinación cruzada con ingeniería, producto y operaciones.
  • ✓Experiencia con plataforma de pagos global y múltiples métodos de pago.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

APIsSDKstransaction flowsPSPsacquirersfraud toolschargebacksrefundscaptures3DS

Who should you write to at DEUNA?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

About DEUNA 🧡 DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution. With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation. S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! com/ to learn more about us! About the Role As a Technical Account Manager (TAM), you will be the primary technical point of contact for our merchants after their initial go-live. You will help monitor merchant technical health, support incident management, answer ongoing technical questions, and guide merchants through future technical evolutions. For DEUNA’s premium and key accounts, the TAM plays a critical role in making sure merchants feel technically protected, proactively monitored, and confident operating on our platform. Your mission is to help ensure every merchant is operationally stable, technically satisfied, and continuously improving on DEUNA. Responsibilities Proactively monitor merchant technical health Monitor merchant performance, transaction behavior, errors, declines, latency, and anomalies. Identify potential risks before they become merchant-impacting issues. Raise internal flags when technical or operational risks are detected. Help maintain account-specific dashboards, alerts, and health views for key merchants. Be the main technical contact after go-live Act as the primary technical point of contact for merchant questions and doubts after go-live. Help merchants understand technical flows, configurations, integrations, and platform behavior. Coordinate internally with Product, Engineering, Support, Operations, and Account Management when merchant needs require cross-functional support. Support technical incident management Triage merchant-reported and internally detected issues. Escalate issues to the appropriate on-call, Engineering, Product, or Operations teams. Track resolution and ensure timely internal and external follow-up. Help ensure communication with merchants is clear, factual, and timely. Support post-incident follow-up, including impact explanation, corrective actions, and prevention measures when required. Drive merchant technical improvements Identify opportunities to improve merchant performance, stability, acceptance rate, routing behavior, fraud flows, provider configuration, or processing cost. Partner with Account Management to support merchant expansion and long-term account growth. Help merchants adopt new payment methods, providers, features, or technical capabilities after launch. Build merchant health visibility Build and deliver simple Merchant Health Reports periodically to Account Management and/or merchants. Maintain accurate technical documentation for merchant-specific configurations, customizations, providers, integrations, and known risks. Help prioritize and advocate for merchants’ technical needs internally. Requirements 3+ years in Technical Account Management, Merchant Support, Solutions Engineering, Technical Customer Success, or similar roles. Strong technical understanding of online payment ecosystems, including APIs, SDKs, transaction flows, processors, acquirers, fraud tools, chargebacks, refunds, captures, and 3DS. Experience with incident management, post-launch technical operations, technical troubleshooting, and client-facing support.

More jobs like this

Remote Go jobsRemote jobs for LATAMRemote jobs in Mexico

Looking for something similar?

Leave your email and we'll alert you when matching jobs appear.

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.

InterviewHack.ai

Prepare for the exact interview: who's interviewing you, a tailored CV, and a real coach.

Product

JobsCompanies hiringAll free toolsResume verdict (Jev)Free cover letterInterview questions by roleTechnical assessment simulator"Tell me about yourself" answerFree ATS checkerInterview-English checkSalary checkSalary negotiation scriptFree STAR answerLinkedIn headline + AboutLATAM salary reportFree coursesBlogTailored CVSpoken practicePricingAffiliates — 30%

Remote jobs

ReactPythonFull-StackLATAMArgentinaMexicoSee all →

Prepare

Spoken practiceFrontendBackendAI EngineerBy companySell with your CV

Company

For employersAboutContactPrivacyTerms

© 2026 InterviewHack.ai · Your CV is yours. Never used to train anything. · A product of IA-PTY

Similar open roles

Staff/Senior Software Engineer - Hydris - Golang (d/f/m)

Project Q · Berlin

→