Working Student - Customer Service & Support

Snke·Münchenjunior

In short

→Ayudar a hospitales y usuarios clínicos con soporte técnico de software en salud.
→Reproducir errores, crear artículos de conocimiento y colaborar con equipo técnico y de desarrollo.
→Inicio inmediato, trabajo híbrido en Berlín con impacto real en tecnología médica global.

Good command of English

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The questions they'll ask you

1. ¿Cómo explicarías un problema técnico complejo a un usuario no técnico en alemán?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Estudios en curso en Ciencias de la Computación, Ingeniería Eléctrica, Ingeniería Médica o similar.
✓Fluidez en alemán (escrito y hablado) y buen nivel de inglés.
✓Orientación al cliente, pensamiento analítico y comunicaciones claras.
✓Estilo de trabajo estructurado, fiable e independiente.
✓Disponibilidad para trabajar con horarios flexibles en modelo híbrido.
✓Capacidad para aprender rápido sobre flujos hospitalarios y dispositivos médicos.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Service Deskentornos internos de pruebasdocumentación de conocimientosoftware de registro médicocolaboración con Devmejora continuaflujos clínicosexperiencia de usuariotecnologías médicassoporte técnico

Who should you write to at Snke?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

What you'll do Are you looking for an opportunity to gain hands‑on experience in a forward‑thinking, impact‑driven environment? Join our Customer Support team and help clinical users and hospital IT departments work seamlessly with our software solutions in the field of medical registry technology. Collaborate with experienced colleagues across Support and Development to build expertise and explore solution paths Handle customer requests via our Service Desk and provide clear, reliable support Reproduce and analyze issues by setting up test scenarios in our internal environments Support the Customer Support team in daily operations and ongoing improvement initiatives Create and maintain knowledge base articles and learning materials to help customers resolve common issues independently Gain deep insights into hospital workflows, clinical environments, and the user experience with medical devices and supporting technologies What we're looking for Ongoing studies in Computer Science, Electrical Engineering, Medical Engineering, or a comparable field Strong customer orientation, analytical thinking, and excellent communication skills A structured, reliable, and independent working style Fluency in German (spoken and written) and good command of English Why Snke A supportive, international team connected by shared values and a culture of trust Meaningful responsibilities with a lasting impact on global healthtech , improving medical decisions and patient outcomes Flexible working hours and a hybrid work model within Germany Parking garage and secure underground bike storage Subsidized company restaurant and in-house café Regular after-work, team, and company events Centrally located, modern workspace with a 212 m² rooftop terrace Ready to apply? We look forward to receiving your online application including your earliest possible start date.

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