Retail Store Associate

Rowan · Chicago, ILRemotejunior

In short

▸Asociado de tienda que crea experiencias excepcionales en una joyería especializada en perforaciones.
▸El día a día incluye atender clientes, realizar perforaciones, vender joyas, mantener limpieza y organización del estudio.
▸Destacado: Es esencial trabajar fines de semana, lunes y jueves, con flexibilidad para cubrir otros días.

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What they ask for

✓Disponibilidad para trabajar fines de semana, lunes y jueves.
✓Capacidad para levantar hasta 25 libras y permanecer de pie durante una jornada completa.
✓Actitud positiva, amabilidad y comunicación clara con los clientes.
✓Experiencia previa en servicio al cliente o retail (deseable, no obligatoria).
✓Conocimiento básicos de matemáticas y manejo de sistemas de punto de venta (POS).
✓Capacidad para seguir normas de higiene y seguridad en procedimientos de perforación.

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POSsoftware de gestión de citassistemas de inventarioformularios de consentimientokits de aftercarejewelry display systemsladderscleaning productshypoallergenic jewelryinventory tracking tools

Who should you write to at Rowan?

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About This Role: We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Lincoln Park studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowanâs high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting to the Studio Manager. Ideal Availability: We are seeking candidates with availability on weekends, Mondays, and Thursdays, along with flexibility to provide coverage throughout the week as needed. What you'll be doing as a Retail Store Associate: Customer Service: Warmly greet, and welcome, customers helping create a celebratory environment. Check customers in or help them book an appointment leveraging POS, technology and software systems. Help customers choose and style their piercing and hypoallergenic non-piercing jewelry. Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries. Sales & Product Knowledge: Promote and upsell Rowanâs products, including non-piercing jewelry, aftercare kits, and other related items. Maintain up-to-date knowledge of Rowanâs product offerings, including materials, styles, and care instructions. Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowanâs services and products to customers and converting piercing customers into non-piercing jewelry customers. Studio Maintenance + Operations: Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products. Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene. Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays. Team Collaboration: Work closely with Studio Manager and Studio Nurse Piercers to provide seamless service to customers. Participate in team meetings and training sessions to continuously improve skills and product knowledge. Support the team in achieving studio-wide goals and maintaining a positive work environment. Administrative Duties: Process transactions accurately, including sales, returns, and exchanges. Assist with inventory management by conducting regular stock checks and replenishing displays as needed. Maintain accurate customer records, including consent and waiver forms and aftercare instructions. Experience we're looking for: Retail or service industry experience is a plus. You must be able to work weekends, nights and holidays. An independent thinker with a can do attitude. You love jewelry and helping customers choose their earrings! You pride yourself on delivering exceptional customer service. You thrive in a busy environment and know how to keep busy when itâs quieter. You enjoy spending time with people. You are nice, friendly, outgoing, and easy to get along with. You like being part of a team. You are flexible and willing to lend a helping hand. Strong communication skills. Strong basic math skills. The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required. Standing for a full 8-hour shift is a regular part of this role.

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