Operations Support Engineer

European Dynamics·Strasbourg, Francesenior

In short

→Ingeniero de Soporte Operativo remoto en EU, apoyando sistemas críticos con mantenimiento predictivo y resolución de incidencias.
→Días típicos: monitoreo con observabilidad, soporte L2, colaboración con DevSecOps y equipos de operaciones.
→Destacado: trabajo directo con el equipo IT de un cliente importante en una institución europea.

Excellent command of the English language

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What they ask for

✓Título universitario en TI o campo relacionado
✓Mínimo 5 años de experiencia en TI
✓Al menos 3 años en soporte de sistemas o operaciones IT
✓2 años mínimos en soporte L2 de sistemas críticos
✓Experiencia con ITIL y procesos estructurados de cambio y liberación
✓Excelente dominio del inglés

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Linux/UnixContainer orchestration platfoObservability stacksServiceNowCI/CD pipelinesConfiguration-management toolsAPI management and gateway plaEvent streaming and message-orData transformation and mappinIdentity and access management

Who should you write to at European Dynamics?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

We currently have a vacancy for an Operations Support Engineer fluentin English, to offer his/her services as an expert who will perform their services remotely within EU. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site. Tasks: Ensure the operational maintenance and continuity of the system after its Entry into Operations, guaranteeing that it remains stable, secure and performant across all environments; Provide second-level support by analysing and resolving incidents, problems and service requests in accordance with defined service levels; Perform corrective, adaptive, preventive and perfective maintenance activities to sustain operability and compliance with the Contracting Authority’s technical, operational and security baselines; Monitor system health and performance through observability tools, respond proactively to alerts and events, and coordinate with DevSecOps Engineers for deployments, automation improvements and environment optimisation; Collaborate with Database Administrators, Architects and the CA’s Operational teams to ensure effective system operation, configuration management and change control; Participate in change and release management activities, ensuring deployment readiness, rollback planning and validation testing; Contribute to post-incident reviews and root-cause analyses, maintain operational documentation, runbooks and knowledge-base articles, and support knowledge transfer and handover activities to guarantee service sustainability and continuity of expertise; Provide operational support for middleware and integration components forming the overall technical landscape, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content management platforms. ); Web infrastructure and content-management platforms; Mobile build and deployment pipelines; Knowledge of database performance monitoring, backup and recovery coordination; Familiarity with system hardening, patching and vulnerability remediation; Familiarity with the middleware and integration technologies, including but not limited to API management, data transformation and messaging platforms, event streaming, identity and access management, web infrastructure, content management systems, observability and automation tools, ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification will be an asset; Excellent command of the English language. Benefits If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real

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