Customer Success Manager, Public Sector (National Security)

Anthropic·Washington, DCmid

In short

→Gestión de éxito de clientes en sectores de seguridad nacional con acceso a infraestructura clasificada.
→Actuas como asesor estratégico técnico y de misión, guiando la adopción de Claude en entornos altamente regulados.
→Trabajas en sede del cliente, en espacios clasificados, con equipos acreditados y proveedores de nube certificados.

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What they ask for

✓Experiencia previa en gestión de éxito de clientes en entornos de seguridad nacional o gobierno federal.
✓Conocimiento técnico de APIs, desarrollo de software y arquitectura de sistemas en entornos clasificados.
✓Capacidad para trabajar en entornos de alta seguridad con restricciones de telemetría, compartimentación y acceso por necesidad de saber.
✓Experiencia en gestión de acuerdos de acreditación (FedRAMP High, IL5/IL6, acreditación de infraestructura clasificada).
✓Habilidades de comunicación y liderazgo para construir relaciones con líderes de IA, equipos técnicos y oficiales de seguridad.
✓Disponibilidad para trabajo presencial en instalaciones clasificadas y viajes frecuentes.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Claude CodeClaude APIClaude for Government (C4G)FedRAMP HighIL5IL6clasified-fabric accreditationcleared cloud providerssystem integratorsmission operators

Who should you write to at Anthropic?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Customer Success Manager on Anthropic's Public Sector team, you will be the post-sales trusted advisor helping national security customers realize the value of Claude and turn their investment into mission impact. You'll combine your customer success expertise with technical fluency to drive adoption of Claude Code, the Claude API, and Claude for Government (C4G) on classified infrastructure delivered through a cleared cloud provider, while maintaining our high standards for safety, security, and discretion. Working closely with our Sales, Applied AI, Product, Engineering, and Policy teams, you'll guide customers from deployment through enablement, model migration, renewal, and expansion. You'll develop genuine partnerships with customers' AI leadership, platform and compute teams, security and accreditation officials, and mission operators—and with the cleared cloud providers and system integrators that deliver alongside us. Your understanding of their mission, how they accredit and govern capabilities on classified fabrics, and how they evidence value to oversight will help them deliver decision advantage. Drawing on both your national security expertise and technical knowledge, you'll serve as a strategic advisor throughout their journey with us—helping them navigate constraints that don't exist in commercial or federal civilian deployments: classified-fabric accreditation, fixed compute capacity, compartmentation, limited telemetry, and need-to-know discipline. Much of this work happens onsite, in the customer's spaces, on their systems. Your role focuses on driving consumption and adoption of Claude across mission workloads, standing up enablement and change management suited to a cleared, mission-driven workforce, identifying and hardening the workloads that matter most to the mission, and demonstrating value in unclassified terms that can leave the building and support renewal and expansion. The insights you gather will directly inform our research priorities, product roadmap, and national security strategy—making you a key voice in shaping how Anthropic builds and delivers AI systems for the most demanding missions. Key responsibilities: • Partner with the account executive and Applied AI architect to deeply understand the customer's mission requirements and translate them into an account and success plan, ensuring alignment between mission objectives, the customer's investment, and technical implementation • Serve as the primary post-sales advisor to the customer throughout their Claude adoption journey, from deployment through enablement, model migration, renewal, and expansion. You will need to build trusted relationships across the customer's senior stakeholders—AI leadership, platform and compute teams, security and accreditation officials, contracting, and mission operators—and coordinate internally across multiple teams and with cleared cloud providers to drive customer success • Support customers building with Claude Code, the Claude API, and Claude for Government on classified infrastructure—managed configuration, capacity and throughput planning, and workload onboarding—with a working understanding of accreditation requirements (FedRAMP High, IL5/IL6, classified-fabric accreditation) • Create and deliver compelling enablement and executive content tailored to different audiences. You will need to spread the gamut from hands-on Claude Code enablement for engineerin

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