Senior Customer Engineer, Saudi Arabia

Cloudflare · Hybridsenior

In short

▸Ingeniero técnico de clientes senior que guía a empresas en Arabia Saudí desde la validación técnica hasta la expansión del producto.
▸Día a día: arquitectura de soluciones, pruebas piloto, presentaciones técnicas y liderazgo en migraciones con enfoque en rendimiento, seguridad y cumplimiento.
▸Destacado: se espera ser quota-carrying y usar IA para automatizar tareas administrativas y centrarse en diseño arquitectónico de alto valor.

Fluent English required for customer and team collaboration.

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What they ask for

✓Experiencia clave en arquitectura de soluciones basadas en Cloudflare (DNS, CDN, Zero Trust, seguridad de red, Workers).
✓Capacidad para liderar pruebas piloto (PoCs) y validaciones técnicas con clientes empresariales.
✓Habilidades de comunicación técnica avanzadas para presentaciones, diagramas y respuestas a objeciones complejas.
✓Experiencia previa como ingeniero de cliente o rol técnico equivalente en empresas de tecnología.
✓Capacidad para operar como responsable de cuota (quota-carrying) con enfoque en resultados de negocio.
✓Conocimiento profundo de entornos empresariales complejos y requisitos de cumplimiento de seguridad.

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CloudflareDNSCDNZero TrustNetwork SecurityWorkersWAFProof of ConceptsTechnical ValidationsArchitectural Diagrams

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About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: Dubai, UAE What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. Regional Focus: Saudi Arabia Key Responsibilities • Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals. • Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant f

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