Senior Support Engineer - 3rd Shift

Elastic·United Statessenior

In short

→Ingeniero de soporte senior que resuelve problemas críticos en plataforma Elastic durante turnos nocturnos en EE.UU.
→Trabajo diario: investigar fallos, colaborar con desarrolladores, documentar soluciones y ayudar a clientes empresariales.
→Lo destacado: trabajo integrado con equipos de desarrollo, impacto directo en organizaciones de fortuna 500.

Proficiency in English is required for technical communication.

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The questions they'll ask you

1. ¿Cómo abordarías un caso de Elasticsearch con alto consumo de memoria en producción?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Experiencia comprobada en soporte técnico a nivel de ingeniería en sistemas distribuidos.
✓Conocimiento profundo de Elastic Stack (Elasticsearch, Kibana, Beats, Logstash).
✓Capacidad para operar y resolver incidentes en ambientes de producción a gran escala.
✓Habilidades excepcionales de comunicación y empatía con clientes técnicos.
✓Disponibilidad para turnos nocturnos de 10 horas (domingo a miércoles o miércoles a sábado).
✓Preparación para un proceso de verificación de antecedentes gubernamentales de EE.UU.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

ElasticsearchKibanaBeatsLogstashElastic AgentFilebeatMetricbeatAuditbeatECSElastic Cloud

Who should you write to at Elastic?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Elastic’s Support team is unlike any other on Earth: while we are spread across more than 12 time zones and 28 countries, we operate as a unit. We are massively distributed yet lovingly intimate. The service we deliver is caring, empathetic , and human yet ambitious, direct, and comprehensive. We don’t do it alone , as we are tightly integrated with our core developers in a way that is real, genuine, and never taken for granted. Our team is a dream for someone seeking honest , hard work and rewards. It is a nightmare for anyone afraid to ask questions or be questioned — always forward, never backward. We are not trying to change the world, we already have. We’re just waiting for everyone else to catch up. We have our good days and our not so good days, and we face them together , as a team. We listen. We solve. We guide. We get it. And we’re excited to bring on a new team member to love. We are requiring Support Engineers hired under this listing to work four ten-hour US overnight shifts either Sunday-Wednesday or Wednesday-Saturday. For training purposes, the selected candidate will work during the day US-East for three to six months before changing to overnight shifts. Candidates will be expected to work this shift for 18 months prior to consideration for other positions. Candidates will be required to undergo US Government background checks if selected, potentially including vetting for Public Trust. What You Will Be Doing • <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr"

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