Senior Project & Program Manager

Instacart · Canada - Remote (ON, AB, BC, or NS Only)Remotesenior

In short

▸Gestiona programas de automatización de chatbots para soporte a clientes y repartidores.
▸Coordinas equipos técnicos, operativos y de producto en entornos rápidos y en constante cambio.
▸Impacto directo: 14 automatizaciones en desarrollo y ahorros mensuales significativos.

Fluency in English is required for this role.

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What they ask for

✓Experiencia comprobada en gestión de programas tecnológicos.
✓Capacidad para coordinar múltiples proyectos en paralelo.
✓Habilidades sólidas de comunicación y liderazgo sin autoridad.
✓Experiencia trabajando con equipos de producto, ingeniería y operaciones.
✓Capacidad para operar con recursos reducidos e impulsar avances sin esperar condiciones perfectas.
✓Dominio de herramientas de seguimiento de programas y reporting.

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We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Customer Experience & Operations organization is at the heart of how we support the millions of customers, shoppers, and partners who rely on our platform every day. Within that organization, the CX Technology Programs team is responsible for driving the development and deployment of technology solutions that meaningfully improve the support experience at scale. We are looking for a CX Technology Program Manager to join a small, high-impact team working at the intersection of automation, operations, and product execution. This role sits within a team of three — two individual contributors and a people manager — and will play a critical role in bringing structure, coordination, and momentum to an ambitious chatbot automation program. With 14 automations currently in active development across Shopper and Customer support programs and significant monthly cost savings on the line, this is a role where your work will have immediate, measurable business impact. If you thrive in fast-moving environments, are energized by complexity, and know how to drive programs forward without waiting for perfect conditions, this role is for you. About the Job • Own end-to-end planning and coordination for a portfolio of chatbot automation initiatives spanning both Shopper and Customer support programs, ensuring timelines, dependencies, and stakeholders are aligned across concurrent workstreams. • Drive program execution in an environment where priorities shift and the roadmap evolves — you'll be the connective tissue between technical teams, operations, and leadership, keeping work moving and risks visible. • Build and maintain the operational infrastructure for the CX Technology Programs team, including program tracking, status reporting, and cross-functional communication rhythms that give stakeholders confidence in the work underway. • Partner closely with product, engineering, and CX operations teams to scope, sequence, and launch automation solutions, translating business goals into clear plans with defined milestones and accountability. • Identify gaps, surface blockers early, and propose solutions — this team is currently under-resourced on the planning and coordination side, and you will be stepping in to immediately add structure and move critical work forward. About You Minimum

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