Customer Success Consultant - Retail Media

Mirakl·Munich, Bavaria, Germanymid

In short

→Consultor de éxito cliente para publicidad retail en plataformas digitales.
→Gestión de clientes desde estrategia hasta optimización diaria, con foco en crecimiento de ingresos por anuncios.
→Destaca la expansión global de Mirakl Ads y el impacto directo en el crecimiento de clientes clave.

Fluent English required for client and internal collaboration.

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What they ask for

✓Experiencia previa en consultoría de éxito cliente o gestión de cuentas en tecnología.
✓Capacidad para trabajar con equipos ejecutivos y presentar estrategias a nivel C-suite.
✓Conocimiento del ecosistema de retail media y publicidad digital.
✓Habilidades analíticas para definir KPIs y optimizar campañas.
✓Capacidad para diseñar y facilitar talleres de onboarding y capacitación.
✓Inglés avanzado para comunicación con clientes y equipos internacionales.

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About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. com . Tech Next40 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. About the role Launched three years ago, Mirakl Ads is Mirakl's global Retail Media technology, empowering eCommerce and Marketplace operators to run successful and profitable Retail Media programs. Now entering a new phase of scale, Mirakl Ads is expanding its client base, developing its media offering, and accelerating its impact across key markets worldwide. As an Experienced Customer Success Consultant for Mirakl Ads, reporting to the Director of Customer Success, your primary mission is to support Mirakl Ads clients in launching and growing their advertising revenues - from strategy design to day-to-day performance optimization. The ideal candidate is a driven, curious and client-obsessed professional, who thrives in complex, fast-moving environments and brings the energy and structure needed to turn ambition into results. What you will do at Mirakl The Experienced Customer Success Consultant will have a strong impact on Mirakl Ads growth, managing a portfolio of key clients across all stages of their journey. ), ensuring platform adoption and maximizing advertising revenues Lead tailored workshops and training sessions to ensure optimal onboarding and sustained platform mastery over time As part of a growing and structured team, you will also: Contribute to the continuous improvement and industrialization of Customer Success processes and tooling, ensuring scalable and efficient operations as the Mirakl Ads client base grows.

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