Enterprise Customer Success Manager - Public Sector

Samsara·Remote - USRemotemid

In short

→Gestiona el éxito de clientes clave del sector público (ciudades, estados, escuelas) con la plataforma Samsara.
→Actúas como enlace entre equipos técnicos, ventas y producto para optimizar el uso de IoT en operaciones físicas.
→Destaca por liderar planes de éxito personalizados y convertirte en socio estratégico del cliente en entornos de crecimiento acelerado.

Fluency in English is required.

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What they ask for

✓Experiencia previa en success o soporte técnico con clientes enterprise.
✓Capacidad demostrada para construir relaciones sólidas con stakeholders clave.
✓Habilidades avanzadas de comunicación y negociación.
✓Adaptabilidad en entornos de alto crecimiento y cambio constante.
✓Formación en negocios, ingeniería, tecnología o áreas relacionadas.
✓Disponibilidad para trabajar remotamente en EE.UU. (excluyendo áreas metropolitanas específicas).

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Samsara Connected Operations™IoTVehicle TelematicsVideo-Based SafetyEquipment MonitoringApps and Driver WorkflowsCustomer Success PlatformSalesforceSlackZoom

Who should you write to at Samsara?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: • You want to impact the Public Sector: You’ll be working with cities, states, school districts, and universities that help run our world. You'll work with them to help them operate more efficiently, safely, and drive citizen value through their services. • You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. • You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers

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