Technical Support Engineer

Constructor · Remote - EMEARemotejunior

In short

▸Ingeniero de soporte técnico especializado en APIs, SDKs y integraciones para clientes enterprise en EMEA.
▸Actúas como puente técnico entre clientes y equipos internos, resolviendo incidencias complejas con claridad y empatía.
▸Eres el primer ingeniero de soporte técnico a tiempo completo, con oportunidad de moldear procesos y sistemas de soporte.

Fluency in English is required for customer communication.

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

What they ask for

✓Experiencia práctica con APIs y SDKs
✓Capacidad para analizar logs y datos de integración
✓Habilidades avanzadas de comunicación técnica por escrito
✓Enfoque centrado en el cliente con empatía
✓Experiencia en soporte técnico de alto nivel para clientes empresariales
✓Capacidad para trabajar de forma autónoma y escalable en un entorno en crecimiento

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

APIsSDKslogsdata integrationsevent instrumentationtaggingimplementation behaviorticketsSlackcalls

Who should you write to at Constructor?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

About You You’re a customer-obsessed technologist in the EMEA market who thrives at the intersection of technical support, customer enablement, and impact. With a strong technical foundation and hands-on experience working with APIs, SDKs, logs, and data integrations, you’re driven by helping customers resolve issues quickly, understand what is happening, and get back to making progress. You will be the first full time support engineer on the newly formed support team. You build trust quickly with both technical and business stakeholders, translating complex systems into clear, actionable next steps. You’re comfortable communicating complex technical solutions in a written form, and you know how to keep customers informed while you investigate. You’re a problem solver who’s passionate about removing roadblocks, creating scalable solutions, and championing the customer’s voice at every stage. You’re a strong troubleshooter who is passionate about removing roadblocks, improving support processes, and making it easier for customers and internal teams to get to the right answer faster. For you, every support interaction is a chance to earn trust and leave the customer better off than when they reached out. About Us Constructor is the next-generation platform for search and discovery in ecommerce, explicitly optimizing for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we’ve built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We’re passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across some of the biggest ecommerce companies in the world, including some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. We’re a passionate team who loves solving problems and making our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things. -based company that has been in the market since 2015. It was founded by Eli Finkelshteyn and Dan McCormick, who still lead the company today. About the Position As a Technical Support Engineer on our EMEA team, you’ll be part of the support-founding team, a reliable technical resource for enterprise customers, helping them troubleshoot issues, understand Constructor behavior, and move forward with confidence. You’ll own and drive customer-facing technical support conversations across tickets, Slack, and calls, especially for issues involving Constructor APIs, SDKs, data integrations, event instrumentation, tagging, and implementation behavior. You ’ll investigate technical hurdles, communicate clearly while work is in progress, coordinate with internal teams when escalation is needed, and make sure customers understand the resolution and next steps. You can dive into a payload or a log review, drive technical implementation guides and communicate clear solutions in tickets with equal ease, but consistently earning trust within every interaction is what sets you apart. This role is ideal for someone who enjoys technical problem-solving, high-quality customer communication, and improving the systems that help a support team scale.

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.