TechOps Generalist - 12 Month FTC

Kraken·London, UKmid

In short

→Tecnólogo generalista que gestiona soporte técnico y proyectos en la nube para equipos globales.
→Trabajas con identidad, dispositivos, redes, automatización y SaaS, priorizando experiencias humanas.
→Destaca que el soporte se enfoca en empatía y resolución real, no en métricas de tickets.

No se requiere inglés

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The questions they'll ask you

1. ¿Cómo manejarias un caso de usuario con problema de autenticación en SSO que afecta múltiples departamentos?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Experiencia hands-on en roles de IT, TechOps o sistemas
✓Conocimiento profundo de Windows y macOS con habilidades de resolución de problemas
✓Experiencia en soporte 1º, 2º y 3º nivel
✓Capacidad para operar en entornos ambiguos y gestionar prioridades múltiples
✓Base técnica sólida en identidad, MDM, SaaS y redes
✓Enfoque centrado en las personas y toma de decisiones conscientes

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Who should you write to at Kraken?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. What is TechOps? TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You’ll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we’re looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you’ll be exposed to a wide range of modern tools and technologies across the business. 🏡 Where you'll fit in As a TechOps Generalist, you’ll be a core contributor to the day-to-day delivery of TechOps services, working closely with the TechOps Lead and the wider global TechOps team. This is a role with real ownership. You’ll be trusted to take responsibility for problems and projects end-to-end, contribute to technical decision-making, and help shape how TechOps operates as we grow. We strongly believe that great TechOps starts with empathy. You’ll spend a significant portion of your time supporting Kraken employees directly, seeing first-hand the problems they face and helping ensure technology enables rather than blocks great work. We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it’s easy, human, and effective.

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