ServiceNow AI Architect

SwissPeak Partners GmbH·Remote jobRemotesenior

In short

→Arquitecto de IA en ServiceNow con enfoque en agentes inteligentes y experiencia en transformación digital.
→Diseño y desarrollo de soluciones de IA impulsadas por LLMs y agentes para servicios al cliente y experiencia del usuario.
→Destaca ser parte de un socio estratégico de ServiceNow en el ecosistema de IA, trabajando con clientes internacionales.

German and English, or French and English

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The questions they'll ask you

1. ¿Cómo has diseñado un agente de IA en ServiceNow que mejore la experiencia del cliente en un caso real?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Experiencia comprobada en ServiceNow (arquitectura, implementación)
✓Experiencia en IA generativa, agentes inteligentes o soluciones basadas en LLMs
✓Capacidad para traducir necesidades de negocio en soluciones técnicas escalables
✓Experiencia en entornos de servicio al cliente, CRM o experiencia del cliente
✓Habilidades de consultoría y gestión de stakeholders
✓Dominio de idiomas: alemán e inglés, o francés e inglés

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

ServiceNowAI AgentsGenerative AILarge Language ModelsClaudeClaude 4Customer ServiceCRMCustomer ExperienceDigital Transformation

Who should you write to at SwissPeak Partners GmbH?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow AI Architects, Senior Consultants and professionals with experience in AI agents and customer-focused AI solutions to join their growing international team. Our client is very well positioned within the ServiceNow ecosystem and is recognised as a strategic partner in the rapidly evolving AI landscape . They work with organisations on complex transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow and AI solutions . We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and AI expertise with a strategic, consulting-oriented and customer-focused mindset. Responsibilities Depending on your background and area of expertise, your responsibilities may include: Designing and developing innovative ServiceNow and AI solutions Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents Developing intelligent AI agents that can interact with and support customers Using previous customer and business expertise to support the development of effective customer-facing AI solutions Translating complex business and customer requirements into scalable technical and AI-driven solutions Working with modern AI technologies, Large Language Models and agent-based solutions Designing innovative solutions across customer service, CRM and customer experience environments Working closely with customers, business stakeholders and technical teams Contributing your expertise to complex AI, automation and digital transformation projects Acting as a trusted advisor and supporting customers throughout the project lifecycle Your Profile We are interested in candidates with a strong background in ServiceNow and Artificial Intelligence , ideally with experience in one or more of the following areas: Several years of experience working with ServiceNow Experience with Artificial Intelligence, Generative AI or AI-powered solutions Experience developing or working with AI agents or agentic AI Experience with technologies such as Claude, Claude 4 or similar AI technologies Experience as a ServiceNow Architect, Technical Architect, Solution Architect, AI Architect or Senior Consultant Strong understanding of customer processes, CRM, customer service or customer experience Experience transferring previous customer or business expertise into the development of intelligent AI agents would be highly beneficial Experience designing and implementing complex and scalable platform solutions The ability to understand customer requirements and translate them into effective technical and AI-driven solutions Strong consulting, communication and stakeholder management skills Experience working with complex customer or international environments would be an advantage Languages We are particularly interested in candidates with either: German and English , or French and English Location & Working Model We are open to candidates based in: Switzerland Germany France United Kingdom Ireland United States Working Model Fully remote Employment Options We are open to speaking with candidates interested in: Permanent employment Contracting / freelance opportunities Interested in this opportunity? We look forward to receiving your application!

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