Senior Manager, Commercial Enablement

Deliveroo·Londonsenior

In short

→Liderazgo de un equipo multidisciplinario que capacita a equipos comerciales en 37 mercados de EMEA.
→Diseño y gestión de programas de formación, incentivos y análisis para mejorar el desempeño comercial.
→Papel clave en convertir estrategias comerciales en sistemas escalables con impacto medible.

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What they ask for

✓8+ años en consultoría estratégica, estrategia comercial, operaciones comerciales o áreas relacionadas.
✓Experiencia liderando equipos multidisciplinarios en múltiples países.
✓Capacidad para diseñar e implementar programas de incentivos comerciales escalables.
✓Habilidades sólidas en análisis de datos y generación de informes accionables.
✓Experiencia en formación y desarrollo comercial para equipos de ventas y soporte.
✓Capacidad para operar en entornos ambiguos y con alta complejidad multinacional.

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Learning & DevelopmentAnalyticsCommercial IncentivesData ScienceEngineeringHRL&DSales OperationsMerchant OperationsCommercial Strategy

Who should you write to at Deliveroo?

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Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Senior Manager, Commercial Enablement Hiring Manager: Nico Daskalakis Recruiter: Tamsin Clarry Location: London or EMEA Level: 7 We're looking for a Senior Manager, Commercial Enablement to build and lead our Commercial Enablement function across 37 EMEA markets. Sitting at the heart of our EMEA Merchant organisation, you'll lead a multi-disciplinary pod spanning Commercial Learning & Development, Analytics and Commercial Incentives, equipping our Merchant Sales, Account Management, and Support teams with the insights, capabilities, tools, and incentives they need to execute consistently and deliver exceptional merchant outcomes. This is a hands-on leadership role for a pragmatic senior operator who thrives on turning commercial strategy into scalable systems — someone who can build high-performing teams, navigate ambiguity, and drive measurable improvements in frontline productivity, training effectiveness, and incentive performance. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing Learning & Development: You'll oversee the design and delivery of learning programs that build the skills, knowledge, and confidence Sales, Account Management, and Support teams need to execute consistently across markets — from new hire onboarding and role-based learning paths to manager enablement and targeted capability-building tied to commercial priorities. You'll partner closely with commercial leaders and central People, HR, and L&D teams to ensure programs are practical, measurable, and integrated into the broader company learning agenda. Commercial Incentives: You'll own the design, rollout, and operation of incentive programs that align frontline behaviour with selection, growth, quality, profitability, and merchant outcome goals — ensuring plans are commercially sound, easy to understand, and operationally scalable. You'll also drive continuous improvement in incentive governance, documentation, controls, dispute resolution, and performance measurement, with accurate tracking and on-time payouts throughout. Analytics & Reporting: You'll be responsible for providing trusted, actionable performance insights to commercial leaders and frontline teams. You will ensure leaders and teams have access to clear dashboards, validated metrics, consistent definitions, and reporting that helps them identify priority merchants, performance gaps, execution opportunities, and areas requiring intervention. You will partner closely with Data Science, Engineering, Analytics, and business stakeholders to improve data availability, data quality, metric consistency, and reporting adoption. What We're Looking For We're seeking a seasoned commercial, strategy, operations, or enablement leader with a track record of operating at scale across complex, multi-country markets. • 8+ years' experience in strategy consulting, commercial strategy, revenue operations, sales operations, merchant operations, or a related field • A track record of leading multi-disciplinary, multi-country teams , ideally spanning analytics, learning & development, program management, and incentive design • Strong commercial judgment</st

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