Customer Success Associate

Flock · Londonjunior

In short

▸Gestión completa de clientes de flotas desde el onboarding hasta la renovación, con foco en la prevención de accidentes mediante datos en tiempo real.
▸Conversaciones diarias con managers de flotas y brokers: revisiones trimestrales, intervenciones de seguridad y resolución de consultas por teléfono/email.
▸Uso intensivo de IA para preparar informes, organizar tu cartera y mejorar la experiencia del cliente — la tecnología está en el núcleo del trabajo.

Clear written and spoken communication in English

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What they ask for

✓Experiencia en servicio al cliente, éxito o gestión de cuentas
✓Habilidades naturales para construir relaciones y generar confianza
✓Capacidad para aprender rápidamente y recibir retroalimentación
✓Comunicación clara por escrito y oral, con enfoque en simplificar lo complejo
✓Actitud proactiva y organización para manejar múltiples tareas en un ritmo acelerado
✓Uso previo o interés real en herramientas de IA para mejorar la productividad

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

TelematicsAI toolsFlock's internal AI systemsPhoneEmailCustomer Insight PacksQuarterly ReviewsClaims InterventionsUnderwritingProduct

Who should you write to at Flock?

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About Flock Road accidents kill and injure people, damage vehicles, and cost businesses fortunes. But traditional insurance does nothing to prevent them - it just pays out claims when they happen. At Flock, we’re changing that. Using telematics, AI, and real-time data, we proactively help our fleet customers prevent crashes. We obsessively focus on keeping drivers safe, and we put our money where our mouth is - paying out millions of pounds per year to fleets that get safer over time. We were acquired by Admiral in May 2026. Now we combine the backing of the UK’s leading motor insurer with startup energy and speed. We’re growing fast with bigger plans than ever, and we’re hugely optimistic that our approach will save many more lives in the decade ahead. We’re on a mission to make the world quantifiably safer. Join us! About the role More fleets are choosing Flock and our Customer Success team needs to grow. You will own a book of customers outright: onboarding them, keeping them engaged with their data, and getting them to renewal in better shape than they started. The role is built around the conversations our telematics makes possible, from quarterly reviews with fleet managers to safety interventions that follow a spike in risky driving, alongside a steady variety of inbound queries by phone and email. You hear first hand what matters to customers and brokers, and your suggestions for improving how we work carry real weight. AI is part of the day job too, because Flock runs on it. You will use it to prepare for meetings, dig into fleet data and stay on top of your book. You do not need insurance experience. You need the service instincts that make clients want to deal with you, and the appetite to learn everything else. What you'll be doing Owning a portfolio of fleet customers end to end, from onboarding through to renewal, with clear accountability for keeping them Handling inbound policy queries from customers and brokers by phone and email, resolving them quickly and helping people self-serve where that suits them better Running quarterly reviews with fleet managers and brokers, then tracking the actions that come out of them, and supporting broker onboarding with the Distribution team Delivering safety and claims interventions when our telematics data flags a risk, working with the Claims and Underwriting teams on triggers and follow-up Working across Underwriting, Finance and Product to investigate and resolve the trickier issues, including policy referrals and connectivity troubleshooting with our telematics partners Capturing customer feedback and raising process, automation and self-serve suggestions so our service keeps improving Using Flock's AI tools every day to prepare customer insight packs, draft follow-ups and keep your book organised What you'll need A background in customer service, customer success or account management. The sector does not matter to us; the quality of your service does Rapport that comes naturally. Our customers should genuinely like dealing with you Hunger to learn and real coachability. Benefits 25 days of holiday (+ Bank Holidays) 🏖 Share Incentive Plan 📈 Workplace Pension 💰 Private Medical Insurance 🏥 (including Dental 🦷 Optical 👓 & Mental Health 💆‍♀️ support options) Various Salary Sacrifice Schemes - Holiday Purchase, Tech, Gym, Cycle to Work, Electric Vehicle, Private Medical Insurance for families 💵 Enhanced Parental

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