Senior Customer Engineer

Cloudflare · Hybridsenior

In short

▸Ingeniero técnico de clientes sênior enfocado en sectores públicos (SLED) con enfoque en arquitectura y adopción técnica.
▸Día a día: diseño de soluciones personalizadas, pruebas de concepto, onboarding técnico y expansión de cuentas usando IA para automatizar tareas.
▸Destacado: rol con cuota comercial y responsabilidad directa sobre el éxito técnico y económico del cliente, no solo soporte.

Fluency in English required for customer and internal collaboration.

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What they ask for

✓Experiencia demostrable en roles técnicos con clientes enterprise o públicos.
✓Capacidad para liderar PoCs y arquitecturas personalizadas en seguridad, red y plataformas de desarrollo.
✓Conocimiento profundo de estándares de cumplimiento y adquisiciones públicas.
✓Habilidad para trabajar con equipos comerciales y ser el contacto técnico principal del cliente.
✓Experiencia con herramientas de monitoreo de salud técnica y telemetría del cliente.
✓Uso práctico de IA para mejorar la eficiencia operativa y acelerar entregas.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

CloudflareSecurityNetworkingDeveloper PlatformsProof of Concepts (PoCs)Technical DiscoveryCustomer OnboardingCompliance StandardsAI-augmented workflowsHealth Scores

Who should you write to at Cloudflare?

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About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Seattle OR PAC NW *This is a work-from-home 100% remote role, but you should reside in one of the regions." What you’ll do as a Senior Customer Engineer SLED About the Role At Cloudflare , we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion. Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, this specialized role will focus heavily on our SLED (State, Local, and Education) and Local Government sectors. You will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire public sector customer journey. Key Responsibilities • Technical Validation : Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking, and Developer Platforms) tailored to public sector procurement and compliance standards . • Customer Adoption & Value Realization : Lead and/or provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer. You will partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. You will proactively monitor dynamic customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks common in municipal and educational IT infrastructures . • Commercial Accountability & Expansion : Carry a variable quota tied di

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