IT Specialist

Samsara · CDMX3mid

In short

▸Especialista en TI presencial en Ciudad de México, resolviendo problemas técnicos diarios.
▸Manejo de onboarding, acceso a sistemas, equipos y documentación de procesos.
▸Oportunidad de crecimiento rápido en una empresa en crecimiento con impacto global en operaciones físicas.

No se requiere inglés

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What they ask for

✓Experiencia mínima en soporte técnico o IT.
✓Capacidad para trabajar en entorno presencial de 5 días/semana.
✓Habilidades en gestión de hardware (laptops, impresoras, equipos de videoconferencia).
✓Conocimiento en gestión de accesos a sistemas y cloud.
✓Capacidad para documentar procesos y trabajar con equipos multidisciplinarios.
✓Capacidad para priorizar tareas y gestionar un flujo de tickets.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

WindowsmacOSActive DirectoryMicrosoft 365Samsara Cloud InfrastructureConferencing Room EquipmentPrintersLaptopsRemote DesktopTicketing System

Who should you write to at Samsara?

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Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara is hiring an Onsite IT Specialist to join our IT team!. Samsara’s IT team works to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Helpdesk team, you’ll be responsible for troubleshooting and assisting users with their technology and access. Your assistance will enable our people to stay online, connected and allow them to do their best work. This is an in-office position requiring 5 days per week in our Mexico City, Mexico office. You should apply if: • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: • Help the Samsara team both in our Mexico City office and online to resolve their tech problems. • Manage a ticket queue and seek opportunities to improve how we work. • Completing new hire onboarding including ordering and provisioning of laptops, client peripherals, and managing system access. • Support hardware recovery and asset management. • Managing office endpoints like printers, laptops, conferencing room equipment, and more. • Managing employee access to Samsara’s cloud infrastructure. • Working closely with IT Specialists to deliver infrastructure projects and upgrades, including network connectivity, security audits, new SAAS roll-outs/integrations, scripting activities, etc. • Documenting IT policies and procedures. • Partner with adjacent tiers and teams for escalations and proce

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