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The Scope The Infrastructure & Cloud Engineer is responsible for implementing, operating, maintaining, and continuously improving FSC's cloud and on-premises infrastructure services. The role ensures the availability, reliability, security, and performance of infrastructure platforms that support FSC's business operations and digital services. As part of the Operations & Cybersecurity function within the Technology & Information Unit (TIU), the role works closely with Platform & DevOps, Service Management, Technical Product Owners, and business stakeholders to deliver secure, scalable, and resilient infrastructure services through proactive operations, automation, and continuous improvement. Responsibilities Design, deploy, operate, and continuously improve cloud and on-premises infrastructure services that support FSC's global operations and digital platforms. Administer and optimize infrastructure technologies, including cloud platforms, Windows Server, Active Directory, virtualization, networking, storage, and enterprise collaboration services. Manage the infrastructure lifecycle, including provisioning, configuration, patching, upgrades, monitoring, capacity management, and decommissioning. Support cloud adoption and modernization initiatives through the implementation of secure, scalable, and resilient hybrid infrastructure solutions. Ensure the availability, performance, reliability, security, and operational stability of infrastructure services. Deploy, configure, and operate infrastructure using approved automation, Infrastructure-as-Code (IaC) patterns, and platform standards established by the Platform & DevOps function. Maintain backup, recovery, disaster recovery, and business continuity capabilities to support organizational resilience. Collaborate with Cybersecurity team to implement security controls, remediate vulnerabilities, and maintain compliance with organizational policies and standards. Support networking services, including LAN, WAN, VPN, wireless, cloud networking, and secure connectivity across distributed environments. Support the infrastructure requirements of enterprise cloud, data, analytics, AI, and business application platforms. Leverage approved AI-assisted tools to improve troubleshooting, documentation, knowledge management, and operational efficiency. Maintain infrastructure documentation, technical standards, operational procedures, and knowledge articles. Contribute to infrastructure projects, audits, service improvements, and other duties as assigned in alignment with organizational needs. Ways of Working Operate within the TIU operating model, including ITIL-aligned service management, change and release processes, architecture governance, and demand management. Collaborate across Platform & DevOps, Cybersecurity, Service Management, and business teams to deliver reliable and secure services. Maintain essential operational documentation, including runbooks, support models, and key technical decisions. Adopt automation-first and AI-assisted approaches to improve efficiency, consistency, and service quality. Your profile Education and Training University degree in Computer Science, Information Technology, Engineering, or a related field. Relevant professional certifications are desirable, such as Microsoft Azure Administrator/Architect, AWS Solutions Architect, VMware Certified Professional (VCP), Red Hat Certified Specialist, Terraform Associate, or equivalent cloud and infrastructure certifications. Working Experience, Style, and Skills 3+ years of experience supporting cloud and on-premises infrastructure environments, including Microsoft Azure and/or AWS, Windows Server, VMware, Active Directory, networking, and enterprise infrastructure services. Experience supporting hybrid cloud environments, infrastructure operations, disaster recovery, and business continuity capabilities.

Infrastructure & Cloud Engineer (m-f-d)

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