Strategic AI adoption lead (UK)

Writer · London, UKsenior

In short

▸Líder en adopción estratégica de IA para clientes enterprise en Reino Unido
▸Diseñar programas personalizados, talleres y comunidades de usuarios para impulsar el uso de la plataforma
▸Destacado por liderar transformaciones con IA alineadas a objetivos de negocio reales

Fluent English required for customer and internal collaboration

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

What they ask for

✓9+ años en éxito de activación y adopción de clientes
✓Experiencia comprobada en uso de casos de negocio y definición de métricas de éxito
✓Capacidad para construir comunidades de usuarios y redes de defensores
✓Habilidades para traducir objetivos de negocio en flujos de trabajo de IA medibles
✓Experiencia con estrategias de activación (champions, oficinas, dashboards)
✓Capacidad para conectar el uso de la plataforma con resultados de ROI

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

WRITER platformenterprise-grade LLMsAI agentscustomer success platformworkshopstraining sessionsusage dashboardschampion programspeer-to-peer learningcustomized trainings

Who should you write to at Writer?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. About the role WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time. The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it. This is a hybrid role based in our London hub. What you'll do Own activation and platform success Deeply understand each customer's specific use cases, business objectives, and success metrics Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact Design and execute activation strategies that drive measurable platform adoption and business outcomes Implement champion programs, office hours, usage dashboards, customized trainings, and workshops Build champion communities Create advocate networks and champion communities within customer organizations Establish power user communities that drive peer-to-peer learning Train internal customer trainers to scale enablement Design innovative customer experiences that deepen engagement Lead educational workshops & live events Facilitate dynamic live and virtual training sessions tailored to diverse audiences Partner with curriculum team while owning customization and delivery for your customers Create memorable learning experiences that inspire action and drive adoption Continuously improve & collaborate Refine materials based on customer feedback and adoption data Work cross-functionally to understand evolving customer needs Identify gaps and champion new training opportunities Build deep relationships with customer stakeholders and executive sponsors ⭐️ What you need Customer success & activation expertise At least 9 years of proven track record owning activation success and driving measurable adoption outcomes Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops Success building advocate networks and power user communities Ability to connect platform usage to business outcomes and articulate ROI AI & technical proficiency Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders Comfortable understanding technical concepts and communicating them effe

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.