Senior Strategy & Operations Manager

Deliveroo · London - The River Building HQsenior

In short

▸Liderar la estrategia de monetización para merchants en múltiples mercados, ajustando comisiones y tarifas.
▸Combina análisis estratégico con ejecución operativa para escalar soluciones efectivas en un entorno global.
▸Ser el responsable global (DRI) de la monetización, con influencia sobre líderes comerciales y equipos técnicos.

Experiencia previa trabajando en entornos globales con equipos multiculturales.

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What they ask for

✓8+ años de experiencia en estrategia consultora y operaciones comerciales.
✓Conocimiento profundo de dinámicas de marketplaces y modelos financieros B2B.
✓Capacidad demostrada para influir en líderes y equipos cruzados en entornos matriciales.
✓Enfoque orientado a datos con habilidades en visualización y análisis.
✓Capacidad para crear estructuras claras en entornos ambiguos.
✓Experiencia en gestión de OKRs y gobernanza operacional.

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Análisis de datosHerramientas de visualizaciónProductEngineeringGobernanzaPlaybooksNegociaciónTecnologíaAutomatizaciónBenchmarking competitivo

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Senior Strategy & Operations Manager As the S&O Lead for Monetisation, you will be responsible for managing and optimising merchant monetisation strategy across our markets. This includes commission structures, merchant fees, pricing architecture and more. We are looking for a highly driven Strategy and Operations Leader to take ownership of key monetisation levers and help build scalable systems, tools, and processes. You’ll be part of the Merchant Strategy & Operations (S&O) team and report into the Director, Global Mx Strategy. You’ll work closely with senior stakeholders, commercial leadership, product teams, and finance to design, implement, and iterate on monetisation strategies. This role is both strategic and executional, ideal for someone who thrives on solving complex commercial problems while rolling up their sleeves to drive impact. Responsibilities Define our monetisation strategy, collaborating with commercial leadership across global markets to set our global framework for commission, fee structures and our overall take rate. Lead monetisation pilots, track performance, and scale successful models across markets. Be the voice of our merchant partners and ensure we drive sustainable merchant growth and best-in-class selection of merchants, while allowing deliveroo to take our fair share of value. Drive standardisation and reduce complexity across markets and segments, whilst maintaining a clear understanding of different competitive and market landscapes across markets and how those should impact our decision. Operationalise strategy and build playbooks, guidelines and negotiation frameworks to empower commercial and account management teams to land monetisation changes successfully. Define the monetisation roadmap with Engineering and Product leads, using technical solutions and automation to create processes that are effective and efficient. Serve as the global DRI (Directly Responsible Individual) for merchant monetisation, pushing the business to think about wider market trends and competitive pricing benchmarking. Assemble, inspire and drive a cross-functional team of stakeholders for monetisation that helps you drive strategic decisions as well as day to day running of governance and processes. Own ambitious monetisation OKRs and create the governance and structures to track performance, course correct and prioritise. Set and maintain high standards of operational rigour, ensuring monetisation frameworks are scalable to all markets and segments, and compliant with local regulations. About You Experience: 8+ years of experience (preferably a mix of strategy consulting and business operations) in tech, marketplaces, or B2B monetisation. Commercial Acumen: Deep understanding of marketplace dynamics, subscription pricing, or complex B2B financial models. Analytical Mindset: Strong data-driven approach with proficiency in data and visualization tools to solve complex commercial problems. Influence: Proven ability to influence senior leadership and cross-functional stakeholders in a high-growth, matrixed environment. Ownership: A strong "bias for action" and the ability to drive structure and clarity in ambiguous environments. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

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