Customer Success Manager, GSI

Anthropic · San Francisco, CA | Seattle, WA | New York City, NY | Washington, DCmid

In short

▸Gestión estratégica de clientes empresariales complejos en integradores de sistemas (GSI)
▸Impulsar la adopción y escalabilidad de Claude API, Claude for Enterprise y Claude Code con enfoque técnico y de negocio
▸Ser el enlace clave entre el cliente, producto y desarrollo, con influencia directa en la evolución de Anthropic

Fluent English required

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

What they ask for

✓Experiencia comprobada en gestión de clientes empresariales o sucesión de cuentas en tecnología
✓Conocimiento profundo de productos de IA o APIs, especialmente en entornos empresariales
✓Habilidades de consultoría estratégica y capacidad de guiar a clientes en decisiones de negocio con tecnología
✓Capacidad demostrada para liderar estrategias de adopción y cambio organizacional
✓Experiencia con modelos de consumo por API y por licencias (seat-based)
✓Excelentes habilidades de comunicación y capacidad de traducir valor técnico en resultados de negocio

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Claude APIClaude for EnterpriseClaude CodeProduct RoadmapQuarterly Business ReviewsAPI ConsumptionSeat-based LicensingChange ManagementTrain the TrainerCenter of Excellence

Who should you write to at Anthropic?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Join Anthropic's Customer Success team in a high-impact role driving AI adoption across our Industry segment. As an Enterprise Customer Success Manager, GSI, you'll be the strategic partner and a trusted advisor to our most complex customers with a portfolio spanning Systems Integrators—helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code. You'll work with organizations transforming their businesses with AI technology. Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves. Your role focuses on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business. Responsibilities: • Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion • Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions • Leverage your deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer • Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments • Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs • Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment • Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows • Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement • Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the pri

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.