Sr. AI Engineer (Speech)

Dialpad · Bay Area, USsenior

In short

▸Liderazgo técnico en modelos de voz avanzados para agentes de IA, con enfoque en precisión y naturalidad.
▸Trabajas en sistemas en tiempo real: reconocimiento, mejora de voz, inteligencia de audio y evaluación de modelos.
▸Destacado: drives real-time voice AI that resolves customer issues, not just routes them.

Proficiency in English required

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What they ask for

✓Experto en modelos de reconocimiento de voz y decodificadores
✓Experiencia con sistemas de audio en tiempo real
✓Habilidades en evaluación de modelos de speech
✓Capacidad de liderazgo técnico en equipos de ML
✓Experiencia en producción de modelos de IA para voz
✓Conocimiento de procesamiento de señales de audio y NLP

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PythonTensorFlowPyTorchKaldiWebRTCHugging FaceWhisperSpeech-to-TextReal-time InferenceAudio Processing

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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role As a Sr. AI Engineer: Speech, you’ll be a senior technical leader on our Speech Team, shaping the models and systems that make Dialpad’s next-generation AI voice agents accurate, natural, responsive, and trustworthy. You’ll guide the team on state-of-the-art speech models, decoders, and evaluation approaches, while making hands-on contributions across speech recognition, enhancement, audio intelligence, and real-time inference. You’ll bridge ML science and production engineering: whether you are strongest in research, systems, or both, you’ll help turn advances in speech technology into reliable improvements for customers. This role offers broad ownership, meaningful technical influence, and the opportunity to mentor engineers while driving the next generation of Dialpad’s voice experience. This position reports to our Sr. Manager, AI Speech, and offers the opportunity to be based in our US or Canada Hub locations or work remotely. What You’ll Do • Technical Leadership & Direction: Set technical direction for speech-model and decoder strategy across the team, guiding evaluation of state-of-the-art approaches and turni

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