Enterprise Core Customer Success Manager

Samsara · Remote - CanadaRemotemid

In short

▸Gestiona el éxito de clientes enterprise en Samsara, asegurando que usen mejor la plataforma.
▸Trabajas diariamente con clientes clave, equipos técnicos y de ventas para resolver problemas de operación física.
▸Destacan por impactar sectores críticos como transporte, logística y servicios de emergencia.

Fluent English required for daily communication with customers and internal teams.

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What they ask for

✓Experiencia previa en gestión de clientes o soporte técnico en entornos B2B.
✓Capacidad para resolver problemas complejos con enfoque estratégico.
✓Habilidades de comunicación excepcionales, escritas y verbales.
✓Aptitud para trabajar en entornos de crecimiento rápido y multitudinarios.
✓Dominio del inglés (oral y escrito), con necesidad de interacción frecuente.
✓Disponibilidad para trabajar de forma remota desde Canadá.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Samsara Connected Operations™Video-Based SafetyVehicle TelematicsApps and Driver WorkflowsEquipment MonitoringSalesforceSlackZoomMicrosoft Office SuiteJira

Who should you write to at Samsara?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This is a remote position open to candidates residing in Canada. You should apply if: • You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. • You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find un

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