Founding Operations & Customer Success Lead

Clera · remoteRemotelead

In short

▸Líder fundador de Operaciones y Success de clientes en startup de IA B2B con 40+ clientes enterprise.
▸Gestión completa del onboarding, relaciones y expansión de clientes, junto a los fundadores.
▸Rol clave con equity y capacidad de definir procesos desde cero en una empresa en crecimiento acelerado.

No se requiere inglés, pero el rol exige comunicación efectiva con clientes internacionale

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What they ask for

✓Mentalidad de propiedad y autonomía en entornos early-stage.
✓Capacidad para trabajar directamente con fundadores en un entorno dinámico.
✓Comunicación excepcional con clientes B2B.
✓Disponibilidad para trabajar presencialmente en Múnich o Hamburgo.
✓Permiso de trabajo en Alemania sin sponsorship.
✓Experiencia en CS, operaciones, consultoría o rol similar (0–5 años).

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AI VisibilityAnswer Engine OptimisationAEOGEOChatGPTPerplexityGoogle AI OverviewsOnboardingCustomer SuccessOperational Workflows

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About the Role This is a rare opportunity to join a fast-growing B2B SaaS startup in the AI content space as their first dedicated Operations & Customer Success hire . You'll work directly alongside the founders, owning the full post-sales journey for a portfolio of 40+ enterprise and mid-market clients across 14+ industries. The company's product sits at the cutting edge of AI Visibility / Answer Engine Optimisation (AEO/GEO) — helping brands surface in AI-generated answers on platforms like ChatGPT, Perplexity, and Google AI Overviews. This is a founding-team-level role with real equity upside and the scope to shape how the company scales its operations and client relationships from the ground up. Nice to have: 0–5 years of experience in customer success, operations, consulting, or a similar client-facing role Background at a consulting firm (e.g. strategy, management, or tech consulting) or a B2B SaaS company Familiarity with AI, content marketing, or SEO/AEO landscapes Experience building or improving operational processes from scratch Compensation & Benefits Base salary: €70,000 per year Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience Direct exposure to founders and meaningful strategic input from day one High-growth trajectory with opportunity to build and lead a team over time Location On-site role — based in Munich or Hamburg, Germany Remote work is not available for this position Visa sponsorship is not available — applicants must have the existing right to work in Germany Find Jobs in United Kingdom on Arbeitnow

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