Solutions Architect, CustomerLake

databricks · Parissenior

In short

▸Arquitecto técnico que guía clientes en implementaciones de un CDP agente nativo en Databricks.
▸Diseña arquitecturas de datos, activa audiencias y usa IA para recomendaciones en tiempo real sin copiar datos.
▸Destaca por ser el punto de escalón técnico de alto nivel en clientes críticos y ser voz de campo en la evolución del producto.

Fluent English proficiency required for customer engagement and collaboration with global

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What they ask for

✓5+ años en plataformas de datos para cliente (CDP, MarTech, ingeniería de datos)
✓3+ años en roles pre-venta, consultoría o servicio técnico al cliente
✓Experiencia en resolución de identidades y activación de audiencias
✓Conocimiento profundo de arquitecturas CDP y martech (Salesforce, Adobe, Segment, etc.)
✓Capacidad para liderar POCs, demostraciones y talleres técnicos
✓Habilidades de influencia para traducir necesidades del cliente a mejoras en producto.

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DatabricksCustomer LakeLakehouseCDPMarTechIdentity ResolutionAudience ActivationAgentic AINext-Best-ActionFirst-Party Data

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Marketing teams are stuck between fragmented customer data and martech stacks that copy that data into proprietary silos while customers expect real-time, personalized experiences. Customer Lake, the agentic Customer Data Platform (CDP) built natively into Databricks, changes that equation. It unifies first- and third-party data into governed Customer 360 profiles, resolves identities, and uses agents to build audiences, recommend next-best actions, and activate campaigns across channels, all without copying data out of the Lakehouse or adding vendor lock-in. The Solutions Architect (Customer Lake) team is part of a dedicated, global go-to-market organization focused on driving adoption and revenue growth for Customer Lake, Databricks’ agentic Customer Data Platform (CDP) built natively into the Data Intelligence Platform. The Customer Lake SA will engage clients across business units and verticals, build relationships with marketing and data stakeholders, position Customer Lake in depth, and deliver presentations, demos, and POCs that drive informed adoption decisions. They will understand the guardrails and the steps needed to successfully land and expand Customer Lake as clients deliver on their customer engagement and growth objectives. The impact you will have • Provide technical leadership to guide strategic customers to successful implementations on customer data and marketing projects, ranging from architectural design to data engineering to identity resolution, audience activation, and agent deployment • Collaborate with GTM leadership and account teams to design and execute high-impact engagement strategies across your territory, driving Customer Lake adoption from initial Customer 360 build-out through full CDP augmentation or replacement. • As a trusted advisor, serve as an expert Solutions Architect building technical credibility with CMOs, heads of marketing technology (MarTech), data engineering leaders, and marketing and analytics teams to drive product adoption and vision. • Enable clients at scale through workshops, POC execution, and developing customer-facing collateral that increases technical knowledge and demonstrates the value of an embedded, agentic CDP architecture. • Influence product roadmap by translating field-derived, data-driven insights into strategic recommendations for Product and Engineering teams. • Handle the most complex technical challenges in this product line by acting as the tier-3 escalation point for the field, ensuring customer success in mission-critical, customer-facing data environments. • Establish and refine the sales qualification and POC intake process, ensuring well-scoped engagements that maximize customer success and minimize friction for R&D. Competencies & Responsibilities • 5+ years of customer data platform (CDP), marketing technology (MarTech), or customer data engineering expertise, with a proven track record of designing and delivering client-facing customer data and activation solutions (of which 3+ years are in a customer-facing, pre-sales or consulting role). • Experience with design and implementation of data and AI applications for marketing and customer engagement, including identity resolution, segmentation, personalization and next-best-action, and agentic AI workflows for audience building and campaign activation. • Deep familiarity with CDP and martech/adtech platforms, including composable-CDP architectures (Salesforce Data Cloud, Adobe, Segment, Treasure Data, Braze, or similar), including implementation, identity resolution, audience activation, and migration strategies. • Strong understanding of the customer data landscape: first-party data (web, app, CRM, POS), third-party and enrichment data, identity graphs, consent and privacy signals, and martech/adt

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