Senior Customer Success Manager

Carta·Londonsenior

In short

→Gestión de éxito de clientes en EMEA para empresas SaaS con 600 cuentas.
→Estrategias personalizadas, uso de IA y colaboración con múltiples equipos para retención y crecimiento.
→Destacado: ser el voz del cliente y usar IA para escalar engagement en un entorno dinámico.

Proficiency with Salesforce (SFDC) and the ability to quickly learn new systems and tools

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

🎧Land the interview? Bring the copilot. Our free extension listens to the live interview and flashes 3-4-word anchors from your resume and prep — glance, connect, talk. Get the extension →

What they ask for

✓4+ años en Customer Success o Gestión de Cuentas en entorno SaaS.
✓Experiencia con Salesforce (SFDC) y capacidad para aprender rápidamente nuevas herramientas.
✓Capacidad para desarrollar relaciones consultivas con clientes de mediana y gran empresa.
✓Enfoque en retención, renovaciones y adopción del producto.
✓Habilidades de organización y comunicación excepcionales.
✓Autonomía, iniciativa y adaptabilidad en entorno startup.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Salesforce (SFDC)AI toolsEBRrenewal prepproduct adoptionRevOpsR&DDelivery teamsSales teamscustomer journey

Who should you write to at Carta?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

The Company You’ll Join Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting, and legal teams use to close transactions. Trusted by 55,000 companies and 1.8M+ equity holders in 160+ countries, and 10,000 funds and SPVs representing $250B+ in assets under management, Carta is transforming how private capital operates. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work. For more information about our offices and culture, check out our Carta careers page . The Company You’ll Join Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places. Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables, compensation, and valuations. Carta also supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under administration. Carta's tender offer solutions have returned $14B to shareholders in secondary transactions. Today, Carta’s platform manages nearly three trillion dollars in equity globally. For more information about our offices and culture, check out our Carta careers page . Interested in data privacy? Check out our policies on Privacy and CA Candidate Privacy . The Problems You’ll Solve • Own the success and health of a varied EMEA Book of Business across SMB, Mid-Market and Enterprise customers (~ 600 accounts); developing different strategies aimed to increase engagement while mitigating churn • Become a trusted advisor; develop consultative relationships (particularly with the Mid-Market and Enterprise segments) by delivering value, sharing best practices and acting as the voice of customers internally • Use AI tools to scale personalised customer engagement, accelerate EBR and renewal prep, and surface insights across a large book of business • Drive product adoption and usage of Carta throughout the customer journey • Leverage technology to proactively engage with customers at scale regarding Carta’s values and upcoming renewals • Ensure your customers are getting the most out of Carta Europe’s service offerings, market knowledge and expertise to further enhance their experience as our European customers The Team You’ll Work With You’ll be joining the small but mighty Customer Success team in London in the Carta Europe business unit. The team is looking for a well-rounded, experienced and adaptable Customer Success Manager who’s ready to roll up their sleeves and help drive retention. This means working closely with not only your fellow UK Customer Success team mates, but many other internal teams from Sales and Delivery teams to RevOps and R&D. About You This unique role requires you to be a self-starter, be eager to make your mark, thrive in collaborative teamwork and work dynamically in a fast-paced startup environment. You need to obsess over customer experience and adopting top tier CS practices, alongside unparalleled organisation and communication skills. In addition, we’re prioritising: • 4+ years of experience in Customer Success or Account Management, preferably in a SaaS environment • Proficiency with Salesforce (SFDC) and the ability to quickly learn new systems and tools

Looking for something similar?

Leave your email and we'll alert you when matching jobs appear.

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.