Senior Conference & Events Manager

Convene · Londonsenior

In short

▸Líder operativo de eventos en un espacio de alto nivel, gestionando equipos y logística.
▸Enfocado en experiencia del cliente, calidad y eficiencia operativa con foco en resultados medibles.
▸Destacado: responsabilidad directa sobre el 90% de satisfacción del cliente y puntuación NPS 9-10.

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What they ask for

✓Experiencia comprobada en gestión de eventos corporativos y operaciones de front of house.
✓Capacidad para liderar equipos multidisciplinarios en entornos dinámicos.
✓Habilidades sólidas en gestión financiera, presupuestos y control de inventario.
✓Experiencia en gestión de mantenimiento, limpieza externa y salud y seguridad.
✓Capacidad para analizar y actuar sobre retroalimentación del cliente con planes de mejora.
✓Habilidades de comunicación efectiva entre departamentos y con clientes.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Front of House operationsConference ServicesClient ServiceMaintenance managementCleaning contract managementHealth & SafetyStock control systemsInventory managementLabour managementPerformance policy

Who should you write to at Convene?

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Senior Conference & Events Manager- We are looking for the master of the "big picture" who also happens to have the eye for detail. As our Senior Conference & Events Manager you'll be the go to for all things operations and events. This isn't just about ticking boxes; it’s about leading the charge in creating seamless, "wow" moments for our clients and their guests while keeping the engine room running like a well-oiled machine. From the high-stakes energy of live corporate events to the behind-the-scenes magic of maintenance, you’ll be the go-to leader making sure every square inch of our space shines. If you’re a pro at juggling logistics, inspiring a diverse team, and turning "good" feedback into "where do i sign for next year" status, we want to meet you! Whilst we work in the world of events our operations are usually Monday-Friday, flexibility is key in our world! What We Look For: • Commercial & financial management: Assisting in the running a profitable venue to help towards the company vision • Operational management: Understanding and managing the Client Service and Conference Service departments and teams • Client management: Maintaining excellent client relations to ensure a successful venue • Leadership: Build and maintain an excellent team to deliver the best service What You’ll Do: Day to day operations: • Overall responsibility for the Events Operations • Responsible for the Events operations team and Conference Services Team in all aspects of the operation • Manage the external cleaning contract with monthly review and consistent monitoring • Manage and drive forward the yearly, monthly and unplanned maintenance requirements • Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy • Constantly monitor and review of Front of House operations systems, implementing improvements as appropriate • To review and manage the Health & Safety of the venue • Direct management of the Events operations team and Conference Services Team and oversee staff rotas • To ensure effective communication between all FOH departments and with the wider venue Looking after our guests: • Deliver the highest levels of customer service across all events • Constantly seek and monitor client feedback, ensuring that records are being kept up to date • Manage and act upon feedback by providing action plans for improvement • To ensure any complaints are dealt with professionally • To achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score Looking after the purse strings: • Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives • Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts • Control purchases order systems with operations • Manage all invoicing and inventory • Labour management, ensuring we have the right people in the right places Who We Are: Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various

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