Customer Success Manager, Enterprise

Stripe·Chicago, USsenior$9,473–$12,063 USD/mo

In short

→Gestión de clientes enterprise post-venta para maximizar retención, crecimiento y valor.
→Diario: revisiones de negocio, insights de pago, relaciones con ejecutivos y coordinación con equipos internos.
→Destaca: ser agente de cambio interno, impulsando innovación desde el feedback del cliente.

No se requiere inglés, pero se menciona experiencia en entornos de negocio global.

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What they ask for

✓Título universitario en Ingeniería, CS, Administración o afín.
✓4 años en gestión de clientes enterprise o cuentas estratégicas.
✓Experiencia en expansiones de cuentas complejas y resultados comerciales.
✓Relaciones con ejecutivos de negocio, producto y finanzas.
✓Experiencia comprobada en SaaS y sectores finance, consultoría o gestión de cuentas.
✓Capacidad para conducir revisiones anuales de negocio con alineación de objetivos y valor.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

StripeSaaSProduct RoadmapPayments Performance MetricsUsage VelocityCost OptimizationCustomer AdoptionAccount RenewalsReferralsCustomer Satisfaction

Who should you write to at Stripe?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities • Support post-sales engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers. • Manage a book of customers to drive overall account health, including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction. • Serve as a trusted payments and product advisor to manage customers by delivering payment performance and industry insights. • Perform business reviews to align on user priorities, review payments performance metrics, share company product roadmap and provide guidance on how to optimize the value from the company. • Advocate for the customer to internal stakeholders. • Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the company user experience. • In coordination with an account team, support book expansion, identify and surface opportunities to ensure customers are successful. Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Engineering, Computer Science, Business Administration, Management, or a related field, plus four (4) years of experience in enterprise customer success or strategic account management. Must also have four (4) years of experience in each of the following: • Supporting expansion of complex accounts, including identifying opportunities, driving business outcomes; • Building and fostering relationships with senior executives in business, product and finance in partnership with the Account Executive and team; • Working with the account team to perform annual business reviews to align on business priorities, payments performance, optimization opportunities, product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize value, and identify product expansion opportunities; • Driving overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction; • SaaS; and • Finance, consulting, and account management. Salary: $113,672 - $144,750/yr This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% Telecommuting permitted Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL60 #LI-DNI

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