Customer Success Manager

Legal 500·Bristolmid

In short

→Gestión del ciclo de vida del cliente en productos de datos legales, con enfoque en onboarding y adopción.
→Colaboración estrecha con ventas, producto y equipos de cuenta para maximizar el valor percibido por el cliente.
→Puesto clave en la integración de Mondaq, con impacto directo en la evolución del servicio de inteligencia de mercado.

Fluent English required

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What they ask for

✓Experiencia comercial en roles de Customer Success
✓Experiencia en entornos B2B
✓Exposición al sector legal (académica o profesional)
✓Capacidad para comunicarse con stakeholders de alto nivel (abogados, equipos comerciales)
✓Enfoque procesal y orientado a datos
✓Capacidad para trabajar en equipo con múltiples áreas (ventas, producto, editorial)

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Who should you write to at Legal 500?

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About Legal 500 Legal 500 is a global legal market research, data and intelligence business. Our research helps corporate clients make informed decisions about legal representation and gives law firms insight into their market position, performance, and clients. Beyond research, we’re building a growing data, benchmarking, market-intelligence and subscription service offering. We bring the legal market together through a global programme of events - awards ceremonies, conferences and roundtables that convene leading law firms, in-house teams and their advisers. And through Legal Business, our journalistic title, we deliver independent news, analysis and commentary on the business of law and the strategy, performance and leadership of the world’s leading law firms. We are a growing, multi-site organisation, with colleagues working across research, data, technology, product, journalism, commercial and events in London, Leeds and Bristol. About the Role: You'll have the opportunity to join Legal 500 at a high impact time. We recently acquired Mondaq to enhance our data intelligence capability and you'll be joining at a time where the merging of two great businesses is taking place. As Customer Success Manager, you'll sit alongside our Bristol-based Account Management team and work closely with our London-based Customer Success team. You'll be helping to onboard new customers, driving early adoption and engagement whilst working with sales teams across different product lines. This is ultimately a customer enablement position. you won't have a financial target. This is more about providing insights and engaging with customers. What you'll be doing Owning customer journey including onboarding and engagement Liaising between the sales teams of our different product lines, your account management and Customer Success colleagues - feeding insights into our Product team Enabling customers to get the most out of Legal 500 data products Leading demos, conducting quarterly business reviews and helping drive commercial activity by providing customers with the tools they need to extract value from our products What we're looking for Commercial experience in a customer success role Experience in B2B setting is preferred, some exposure to the legal world (academic or professional) would be even better!

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