Senior Support Engineer at Gitlab

Senior Support Engineer

Gitlab · Remote, South KoreaRemotosenior

En corto

▸Ingeniero de soporte senior que resuelve problemas técnicos complejos en entornos de GitLab.
▸Trabajas directamente con clientes, investigas fallos en sistemas Linux, logs y código Ruby on Rails, y contribuyes con soluciones reales.
▸Destaca el uso de IA en el trabajo diario para mejorar eficiencia y resolver problemas más rápido.

Proficiency in English required for customer and team communication.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia demostrable en soporte técnico de sistemas Linux y aplicaciones web.
✓Capacidad para depurar problemas en entornos de producción con alta complejidad.
✓Conocimiento profundo de Ruby on Rails y código base de GitLab.
✓Habilidades avanzadas en análisis de logs y diagnóstico de rendimiento.
✓Experiencia en colaboración con equipos de desarrollo, producto e infraestructura.
✓Capacidad para escribir documentación técnica clara y mejorar procesos de soporte.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

GitLabRuby on RailsLinuxOmnibusZendeskMerge RequestsLogsChatOpsIssue TrackerAI tools

¿A quién escribirle en Gitlab?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Support Engineer at GitLab, you'll sit at the intersection of Support and Engineering, helping customers solve complex, real-world challenges while running GitLab in diverse and demanding environments. You'll join the Engineering department and work directly with customers as they encounter edge cases. You'll dig into Linux systems, logs, and our Ruby on Rails codebase to troubleshoot performance issues, reproduce bugs, and contribute merge requests that fix problems at the source. You'll also improve our documentation, refine support processes in our issue tracker, and collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales so customer feedback directly shapes our roadmap. In your first year, you'll build deep expertise across a range of GitLab implementations, strengthen our ability to keep customers productive on both self-managed GitLab and GitLab.com software as a service, and help create tools and content that make support more efficient and effective for the entire team. Some examples of our projects: • A tool to automatically check a GitLab Omnibus install for known issues • A solution to capture the state of a customer’s server for easier troubleshooting • A tool which turns log files into interactive tables to easily sort and filter columns • A ChatOps feature that makes it easier to identify user accounts on GitLab.com What you’ll do • Act as an escalation point for difficult customer interactions and lead the resolution of complex issues through Zendesk tickets, merge requests, email, and video calls. • Mentor and guide teammates on complex troubleshooting and customer communication through pairing sessions and cross-team collaboration. • Advocate for and drive improvements to support practices, product quality, and reusable documentation and support content that directly influence team objectives. • Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to shape product goals, roadmaps, and priorities while driving fixes and new features. • Participate in re

No apliques sin prepararte

Investigamos quién te entrevista, adaptamos tu CV y te ensayamos en vivo — gratis la primera.