Senior Customer Success Engineer

veeamsoftware · RemoteRemotomid

En corto

▸Ingeniero técnico de éxito del cliente que guía cuentas enterprise en implementación, optimización y recuperación de datos.
▸Día a día: onboarding, simulaciones de recuperación, evaluaciones de madurez, reportes trimestrales y mitigación de riesgos de cancelación.
▸Destacado: Responsabilidad directa sobre el éxito técnico y crecimiento de cuentas con más de $100K ARR.

Advanced level of English

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¿Qué piden?

✓5+ años en roles técnicos con clientes enfocados en respaldo y recuperación de datos
✓Certificación VMCE obligatoria (puede obtenerse tras la contratación)
✓Experto en entornos virtuales, almacenamiento, sistemas operativos y automatización
✓Experiencia comprobada en planes de protección, migraciones y simulaciones de recuperación
✓Habilidades comunicativas avanzadas en inglés (nivel avanzado)
✓Capacidad para trabajar con ejecutivos (CISO/CIO) y alinear estrategias técnicas con objetivos comerciales

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Veeam Data PlatformVMware vSphereMicrosoft Hyper-VAWSAzureGoogle Cloud PlatformPowerShellPythonBashREST APIs

¿A quién escribirle en veeamsoftware?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value What You’ll Do • Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. • Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. • Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. • Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders. • Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment. • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion. • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR. • Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership What You’ll Bring • 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role. • Advanced level of English (Spanish / German / French nice to have) • Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices. • Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus. • VMCE certification required (may be completed post-hire within an agreed timeframe). &nbs

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