Senior Customer Success Manager

Globalwebindex · Londonsenior

En corto

▸Gestión estratégica de grandes clientes en un equipo global de éxito del cliente.
▸Días centrados en relaciones, análisis de datos, planificación de valor y apoyo consultivo para clientes enterprise.
▸Destacado: ser el 'voz del cliente' y traducir retroalimentación en mejoras de producto y proceso.

Proficiency in English required

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¿Qué piden?

✓Experiencia previa en Customer Success o Gestión de Cuentas
✓Habilidades interpersonales sólidas para relaciones internas y externas
✓Habilidades analíticas y atención al detalle
✓Capacidad para crear planes de éxito y presentar datos con confianza
✓Capacidad para trabajar de forma autónoma y proactiva
✓Enfoque centrado en el cliente con pasión por la fidelización

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Senior Customer Success Manager (Enterprise) Location: London | Department: Revenue| Employment type: Full Time We’re looking for a Senior Customer Success Manager to join us here at GWI. Not just any Senior Customer Success Manager though. Someone ambitious and genuine, who works best in the midst of a collaborative and forward-thinking team. That’s because as a GWIer you’ll be immersed in the fast-moving world of data tech. We think big to make an impact,, we’re not afraid to ask why and we always show respect . Those values are what got us where we are today, and they’re a big part of what we’re looking for in you. About the job The Enterprise Customer Success team at GWI is responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through proactive relationship building, education, and consultative support. What you’ll be doing Working within our Enterprise Customer Success team, you will be part of a global account team assuming ownership and management of the relationship of some of our largest clients, helping them to realise value and support growth. • Establish and maintain strong relationships with key stakeholders and end users • Consult clients on how to solve challenges & achieve desired outcomes with GWI • Create success plans to document and track the achievement of desired outcomes • Identify and support growth opportunities with your AM counterparts • Pull, interpret, and deliver regular usage reports for each of your accounts. • Collaborate with the global team to develop and execute strategies for lapsed user engagement, creation of onboarding collateral and project support • Accurately forecast risk with account manager and develop a plan to mitigate • Working closely with other internal teams to help deliver custom projects and strategic workshops • Be the voice of the customer and channel feedback to relevant departments. About you First things first, as a disruptor in the global market research industry, we haven’t come this far without entrepreneurial spirit and a get-up-and-go attitude. So if you think we’ll see that in you, then you’re already halfway there. Here’s the rest of what we’d like you to bring to the table. Essential • Experience in a Customer Success, or Account Management role • Strong interpersonal skills and experience building strong internal and external relationships • Strong Analytical skills with a high attention to detail. • Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption • Ability to bring data to life with stories and present with confidence. • Passion for building trust and communicating effectively with customers • Ability to work autonomously and look for improvements in ways or working and processes • Natural ability to switch between different roles and wear different hats. • Highly organized and able to juggle multiple tasks with competing deadlines • Customer focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service. Nice to Have • Experience working in a Customer Success or Support team • Experience working at a SaaS business or with market research/audience profiling data • Experience using tools such as Intercom, Salesforce, Mixpanel, SalesLoft, Zendesk, etc. What We Offer 🧘 At GWI, you’ll

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