Manager, Technical Account Management

Stripe · Torontolead

En corto

▸Liderar un equipo de gestores técnicos de cuentas para los clientes más grandes de Stripe en Toronto.
▸Enfocado en soporte proactivo, estrategia de negocio y crecimiento con clientes clave, en entornos dinámicos.
▸Destacado por su enfoque centrado en el usuario y su influencia global dentro de la organización.

Proven ability to collaborate across teams and influence across the organization.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

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¿Qué piden?

✓Más de 10 años liderando equipos en entornos de alto cambio.
✓Experiencia comprobada en soporte técnico, gestión de clientes o arquitectura de soluciones.
✓Capacidad demostrada para reclutar y retener talento técnico de alto nivel.
✓Habilidades comprobadas en colaboración transversal con equipos de ventas, producto e ingeniería.
✓Enfoque centrado en el cliente con cultura de coaching y crecimiento profesional.
✓Capacidad para definir estrategias, procesos y métricas basadas en datos.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

StripeTechnical Account ManagementCustomer SuccessSolutions ArchitectureProductEngineeringGo-to-MarketUser FeedbackData AnalysisTeam Leadership

¿A quién escribirle en Stripe?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Paid Support team partners directly with our largest and fastest growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe. What you’ll do Stripe is looking for an experienced Toronto-based leader to lead and grow the Paid Support team responsible for supporting our largest and most strategic users. The leader will lead a high performing team of our most experienced TAMs, managing managers who are motivated by improving the lives of Stripe’s user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go to market organizations, product, engineering alongside the support organization. They will cultivate a user first culture, with high accountability, collaboration and a scale mentality, a culture which embodies a coaching mindset to unlock potential. This role will report to the Head of Technical Account Management - Platform. Responsibilities • Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements. • Lead a team of technical account managers working with Stripe’s largest users. • Hire and retain top technical talent as the team scales. • Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs. • Ensure that team members are happy, effective, and growing in their career and user work. • Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance. • Analyze data from user feedback and experiences to drive efficiency and build quality. • Be an advocate for Stripe users and champion for users’ needs internally. • Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment. • Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • At least 10+ years experience building and leading teams and businesses in high change environments delivering high impact in professional services, customer success, solutions architecture, or technical account management programs. • Excellent collaborator, with a proven track record in managing across comple

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