Senior Localisation Program Manager, Product (Fixed Term Contract)

Klaviyo · Londonsenior

En corto

▸Gestiona la localización de productos, centro de ayuda y educación del cliente en múltiples idiomas.
▸Dirige equipos de traductores freelance y agencias, asegurando calidad, coste y plazos.
▸Impulsa la escalabilidad con tecnología de traducción automática y plataformas de gestión de traducción (TMS).

Fluent English required

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia comprobada en gestión de localización de productos digitales.
✓Capacidad para gestionar proveedores y traductores freelance/agencias.
✓Conocimiento avanzado de TMS (Smartling) y traducción automática (MT).
✓Habilidades sólidas de colaboración con equipos de producto, soporte y educación.
✓Enfoque centrado en la calidad lingüística y la adaptación cultural.
✓Experiencia en plataformas de traducción con enfoque en escalabilidad y eficiencia.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

SmartlingMachine Translation (MT)Translation Management SystemProductHelp CentreCustomer EducationFreelance LinguistsLanguage AgenciesAI-first Translation PlatformLanguage Hub

¿A quién escribirle en Klaviyo?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. London, UK (Hybrid: 3 days p/week in-office) FTC (ASAP to May 2027) About the role: This is a fixed term contract for an ASAP start until May 2027. We are looking for an experienced hands-on Senior Localisation Program Manager to own and optimise Product localisation. Localisation efforts at Klaviyo are centred around linguistic excellence, teamwork and scale. We are responsible for the translation and cultural adaptation of all customer-facing content from performance-based marketing collateral to original training programs, the Klaviyo application and website, and our partner and developer portals. Our work is not just about translation and localization; it is about providing our customers with high quality localization and an experience that feels locally relevant and fuels international growth for both our customers and Klaviyo. Your primary responsibilities will be to: • Manage all localisation for Product, Help Centre and Customer Education , partnering closely with those teams to deliver high quality, locally relevant experiences across all supported languages. • Manage all language contractors (including freelance linguists, agencies and other language vendors), ensuring we have the right resourcing, quality, cost and workflows in place to support current and future localisation needs. • Contribute to scaling localisation overall , including the management of machine translation for all languages and helping to build an AI-first translation platform that enables faster, more scalable and more cost-effective localisation for Klaviyo. How You’ll have an impact: • End-to-end localisation ownership for Product, Help Centre and Customer Education : Plan, execute and manage localisation solutions for the Klaviyo Product, Help Centre and Customer Education teams, partnering closely with those teams to fully understand business goals, priorities and opportunities. • Contractor and vendor management : Source, onboard, train, develop and manage a highly effective network of linguists and language partners (including freelancers, agencies and other vendors) that consistently deliver high-quality output across all languages and content types. • Language quality management : Define clear expectations and quality standards for all languages, set up scalable review and feedback loops, and manage performance to ensure we meet or exceed quality, timeliness and cost targets. Own and manage the Klaviyo Language hub (language governance) and associated processes across all languages. • TMS and MT ownership : Own and manage our TMS (Smartling) as it relates to Product, Help Centre and Customer Education, ensuring optimisation for different cont

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