Senior Account Manager - Fulfil / Logistics

Thgingenuity · Manchestersenior

En corto

▸Gestion estratégica de un gran cliente clave en logística y cumplimiento (B2B/B2C), con responsabilidad total.
▸Toque directo con líderes del cliente y ejecutivos de THG, tomando decisiones y guiando equipos internos.
▸Rol de alto impacto con crecimiento natural hacia Account Director, enfocado en profundidad técnica y comercial.

Fluent English required for client and internal communications.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia demostrable en gestión de cuentas complejas en logística o cumplimiento.
✓Capacidad de liderar reuniones de gobierno diarias y semanales con clientes.
✓Habilidad para traducir necesidades técnicas y operativas del cliente en acciones internas.
✓Experiencia en integraciones tecnológicas y value-added services (VAS).
✓Habilidades avanzadas en resolución de escaladas y gestión de riesgos.
✓Capacidad para trabajar con equipos de warehouse, transporte, IT e ISC sin necesidad de hacer el trabajo técnico.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

THG FulfilmentTHG CommerceTHG StudiosB2BB2C/D2CInboundNew Product Introduction (NPI)Value-Added Services (VAS)Systems IntegrationISC

¿A quién escribirle en Thgingenuity?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. In this role you will be responsible for one of THG Fulfil's largest and most complex accounts, spanning B2B/channel and B2C/D2C fulfilment, inbound and new product introduction (NPI), value-added services, systems integration, and commercial administration, with direct exposure to both client leadership and THG group executives. The Role This is one of the most strategic, highest-visibility accounts in the Fulfil portfolio, and a newly created, dedicated role to match. It carries real intensity: a daily governance and reporting obligation, and a breadth of scope across B2B, B2C/D2C, inbound, NPI, VAS, integrations and commercial that effectively spans several workstreams under one relationship. With that comes genuine ownership. The successful candidate will be THG's primary point of contact for the client's operational, logistics and programme teams, translating their requirements into internal action across warehouse operations, transport, IT/integrations, ISC and commercial — and holding those teams to delivery. They will own the account's governance calendar and daily reporting, resolve escalations end-to-end, and hold credible technical conversations on integrations without needing to do that work personally. This is a role for someone who wants to run something significant, not administer it. Why This Role • Real seniority from day one: of one of Fulfil's largest and most complex accounts — you're the person in the room with senior leadership on both sides, not a supporting player. • A genuine growth track: this account and role are being created because the business is investing in getting its biggest relationships right; strong performance here is a natural springboard toward Account Director. • Influence, not just delivery: you'll shape governance, commercial terms and how internal teams organise around the account, rather than just following a playbook. • Depth over breadth: rather than spread thin across a portfolio, this is a rare chance to build deep, specialist expertise across the commercial, operational and technical sides of one major account. Key Responsibilities Client Relationship & Day-to-Day Ownership • Act as the primary THG point of contact for the client's operational, logistics and programme teams, including their EMEA fulfilment, transportation, global service & logistics and extended workforce (xWF) partners. • Run a weekly 1:1 with the client account lead, plus regular ad hoc syncs with programme and technical contacts, translating requirements into internal actions across warehouse operations, transport, IT/integrations, ISC and commercial — and holding those teams to delivery. Governance & Reporting • Own the account's governance calendar, including MBRs, QBRs, daily hypercare calls, and weekly ops, VAS, D2C & Inbound and PM check-in calls — a minimum of two hours of scheduled client contact every working day before reporting, escalation handling or project work. • Produce supporting evidence packs &

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