Sr. Customer Success Manager

Dialpad · Sydney, Australiasenior

En corto

▸Gestión de éxito de clientes enterprise en Sydney, Australia.
▸Responsable del onboarding, adopción y valor continuo del producto con clientes clave.
▸Destaca el uso de IA en todo el proceso, desde soporte hasta estrategia de valor.

Fluent English required for customer and team communication.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

🎧¿Llegás a la entrevista? Llevá el copiloto. Nuestra extensión escucha la entrevista en vivo y te muestra anclas de 3-4 palabras desde tu CV y tu preparación — mirás, conectás, hablás. Gratis. Ver la extensión →

¿Qué piden?

✓Experiencia comprobada en gestión de éxito de clientes (CSM) para cuentas enterprise.
✓Capacidad demostrada para construir relaciones estratégicas con clientes clave.
✓Conocimiento profundo de plataformas de comunicación y experiencia del cliente.
✓Habilidades de planificación y ejecución de programas de adopción.
✓Capacidad para trabajar con equipos interdepartamentales (ventas, soporte, producto).
✓Inglés fluido para comunicación con clientes y equipos globales.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Dialpad AI platformCRM (Salesforce)Customer Success PlatformVideo conferencing toolsProject management toolsAnalytics and reporting toolsInternal collaboration toolsProduct training toolsCustomer feedback toolsAI-powered workflow automation

¿A quién escribirle en Dialpad?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role As a Customer Success Manager for Enterprise Accounts, you’ll play an essential role in assisting our customers throughout their entire Dialpad journey - from start to finish. You’ll work closely with Sales, Support, and Product teams to ensure our customers derive measurable value from their investment in Dialpad products, driving success, retention, and renewal. This position reports to our Sr. Manager of Customer Success for Enterprise Accounts and is based in our Sydney, Australia office. What you’ll do • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution. • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment. • <span style="font-family: helvetica, arial, sans-serif; font-s

No apliques sin prepararte

Investigamos quién te entrevista, adaptamos tu CV y te ensayamos en vivo — gratis la primera.