Forward Deployed Agent Designer - Agentic Voice

Dialpad · Austin, USmid

En corto

▸Diseñar y optimizar agentes de voz inteligentes para clientes reales.
▸Trabajar directamente con clientes para definir personalidad, tono y comportamiento del agente en llamadas y conversaciones digitales.
▸Enfocarse en calidad real: fluidez, latencia, confianza y coherencia del agente en tiempo real.

Proficiency in English required for customer-facing work.

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¿Qué piden?

✓Experiencia en diseño de experiencias de conversación o IA de voz.
✓Capacidad para trabajar con clientes estratégicos y traducir necesidades de marca en comportamientos de agente.
✓Habilidades analíticas para evaluar interacciones en producción y mejorar el rendimiento del agente.
✓Comprensión técnica de sistemas de voz, latencia y fluidez en conversaciones en tiempo real.
✓Capacidad de iterar rápidamente basándose en datos y feedback de usuarios.
✓Colaboración efectiva con equipos técnicos, producto y de servicio.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

AI AgentsVoice AIConversational DesignNatural Language ProcessingSpeech RecognitionLatency OptimizationCustomer Experience (CX)Real-time VoicePersona DevelopmentProduction Monitoring

¿A quién escribirle en Dialpad?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role As an Forward Deployed Agent Designer - Agentic Voice, you'll own the quality of the live voice experience for deployed AI agents across both digital interactions and phone calls. This role is responsible for making sure our agents sound consistent, fluent, and fast enough to earn trust in real customer conversations while reflecting the right personality for each customer’s brand. You will work directly with strategic customers and internal cross-functional teams to tune how AI agents speak, respond, and perform in production across both digital voice experiences and live phone conversations. You will partner with customers to define the personality their brand should express through the agent, then translate that into voice, tone, persona, and conversational behavior that feels natural, credible, and on-brand. You will improve voice quality across the dimensions that matter most in live deployments: consistency, fluency, latency, turn-taking, and conversational confidence. You will analyze production interactions, tune agent behavior, refine persona and voice outputs, and help turn early deployments into repeatable, high-quality voice experiences at scale. This is a customer-facing, highly iterative role for someone who can combine conversational instinct, technical fluency, and operational judgment to improve AI voice agents in real-world conditions. This role is a key member of our Services team. Work can be done in a hybrid environment, or remote, depending on the candidate’s location. Customer travel will be done, as needed. What You'll Do<

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