Solutions and Implementation Manager

Singu · Cardiffmid

En corto

▸Liderar implementaciones técnicas de Micad FM para clientes en el Reino Unido.
▸Actuar como puente entre ventas, éxito del cliente y equipos técnicos durante todo el ciclo de vida del cliente.
▸Destacar como experto técnico y guía estratégico en proyectos complejos de propiedades comerciales.

Bilingual (UK English required, upper-intermediate level for collaboration with internatio

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¿Qué piden?

✓Experiencia comprobada en implementación, gestión técnica de cuentas o consultoría de soluciones.
✓Conocimiento profundo de plataformas SaaS, PropTech, CAFM o software B2B.
✓Capacidad para configurar y desplegar soluciones según necesidades de clientes.
✓Habilidades comerciales y conciencia de ventas, con enfoque en crecimiento y expansión.
✓Capacidad para trabajar en equipo con ventas, éxito del cliente, producto e ingeniería.
✓Disponibilidad para viajar ~1 vez al mes a sitios de clientes.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Micad FMSaaSPropTechCAFMB2B softwareGo-liveTrainingTechnical configurationProduct discoverySuccess planning

¿A quién escribirle en Singu?

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About SINGU At SINGU , we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business. Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide , supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started. Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus. If you’re ready to help build Europe’s leading platform for property operations — and make a tangible impact on how the real estate industry works — join SINGU and be part of this transformation. About The Role We're looking for a Solutions and Implementation Manager to join our Customer Experience team, managing the delivery and implementation of Micad FM , our estates management platform, for our UK customer base. We're bolstering the team ahead of a high volume of upcoming implementations . In this role, you'll be the technical expert who bridges the gap between sales and Customer Success – owning the customer journey from pre-sales through to complete implementation. If you're excited about managing complex technical projects, solving implementation challenges, and being the linchpin between our commercial and delivery teams, this is the opportunity for you! Where will you be based? This role is remote within the UK, and the Cardiff area is our preference. If you're near Cardiff, we'd ask you to co-locate with the team around once a week; if you're based elsewhere in the UK, we bring the team together in person roughly once a quarter. Our projects can be delivered remotely, but we travel to client sites where it's beneficial for the customer — expect an average of about one trip a month, so you'll need to be open to travel. What you'll be doing Lead customer onboarding and implementation – own the technical deployment of Micad FM for UK customers, configuring solutions to meet their specific requirements, delivering training, and ensuring successful go-live. Act as a technical advisor and product expert – develop deep knowledge of Micad FM to guide customers through complex configurations, troubleshoot technical issues, demonstrate ROI, and identify opportunities to expand usage across their organisation. Drive revenue growth and expansion – lead technical product discovery and demonstrations with Sales to scope additional modules, integrations, and services that deliver value. Conduct strategic Success Planning – lead Success planning sessions with key accounts, demonstrating measurable outcomes and ensuring alignment between customer objectives and our solutions. Work cross-functionally – partner with Sales, Customer Success, Product and Engineering to deliver a joined-up customer experience, provide product feedback, and advocate for customer needs internally. Build the team and the playbook – work with our implementation lead to develop repeatable delivery processes, mentor colleagues, and help shape a high-performing implementation function as we scale. What We're Looking For Technical implementation experience – you have a proven track record in implementation, technical account management, or solutions consulting roles (ideally in SaaS, PropTech, CAFM, or B2B software), with the ability to configure and deploy software solutions.

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