Senior Manager, Scaled Operations, FSI

Airbnb · United Statessenior

En corto

▸Liderazgo de un equipo que construye infraestructura operativa escalable para investigaciones de fraude y seguridad.
▸Enfocado en automatización, herramientas internas, métricas de calidad y lanzamientos a gran escala con enfoque en IA.
▸Rol estratégico en el equipo directivo de FSI, con impacto directo en la eficiencia y consistencia global de operaciones.

Fluent written and verbal English required

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Liderazgo de equipos distribuidos en operaciones de alta escala.
✓Experiencia en gestión de lanzamientos de productos y políticas a nivel global.
✓Habilidades sólidas en gestión de programas y procesos de implementación escalable.
✓Capacidad para definir y mantener estándares de calidad centralizados.
✓Experiencia previa en equipos de seguridad, cumplimiento o investigación fraudes.
✓Habilidades de comunicación ejecutiva, con capacidad para influir en líderes de producto, ingeniería y análisis.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Internal ToolingData ModelsAutomated WorkflowsAI-Native InfrastructureSelf-Service DataBusiness IntelligenceMetric DefinitionsQuality Assurance SystemsGlobal OperationsStrategic Program Implementati

¿A quién escribirle en Airbnb?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Fraud & Safety Investigations (FSI) is at the heart of keeping Airbnb safe for the millions of hosts and guests who trust our platform every day. As part of Global Operations, FSI investigates and enforces on fraud and safety cases across the full user lifecycle — from account creation to post-stay — leveraging a team of internal and partner agents operating 24/7 across the globe. We're entering a new chapter: building AI-native, self-service operational infrastructure that lets our teams move faster, make better decisions, and focus their energy where it matters most. The Difference You Will Make: We're building a new team — Scaled Services —focused on the foundational capabilities that the entire FSI organization depends on: how we launch, how we measure quality, how we build tools, and how we use data. As the Senior Manager leading Scaled Services, you'll be on the FSI leadership team and report directly to the Director of Fraud and Safety Investigations. You will lead three teams spanning scaled implementation, data & internal tooling, and quality assurance and standards. This is a high-impact and leadership role: the process, tools, and systems your team builds and governs enables our global operational team to make the right decisions for our Airbnb community. You'll own three outcomes for the org: • Scaled infrastructure: Build the tools, automated data models, and automated workflows the entire org needs to function. • Self-service velocity: Create shared AI-ready data, metric definitions, and self-service infra so every domain and agent can move faster without depending on a centralized team. • Centralized quality governance: Serve as an objective, centralized evaluator of agent quality metrics — ensuring consistent standards across all domains without local bias. A Typical Day: Lead the Scaled Services team • Manage three people managers overseeing (1) Strategic Program Implementation, (2) Internal Tooling, and (3) Quality Assurance and Standards — plus one individual contributor leading self-serve data and business intelligence. • Set the strategy and operating rhythm for how Scaled Services delivers against FSI's roadmap, quality goals, and efficiency targets. • Represent Scaled Services on the FSI leadership team, bringing the operational and technical perspective to org-wide decisions. • Build a high-performance culture across a distributed team — with clear goals, regular coaching, and a bias toward accountability and ownership. Drive scaled program implementation • Oversee and manage end-to-end launch delivery across FSI — from product and policy launches to workflow changes — ensuring every initiative lands on time, within budget, and at quality. • Champion rigorous solution design and testing practices before anything scales to partner sites. • Partner with Product, Engineering, Analytics,

No apliques sin prepararte

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