Customer Trust Specialist

Anthropic · San Francisco, CA | New York City, NY | Seattle, WAmid

En corto

▸Especialista en confianza del cliente que negocia términos de seguridad y audita sistemas para empresas reguladas.
▸Trabaja con Claude para automatizar respuestas, gestionar cuestionarios y mejorar herramientas internas.
▸Destaca por manejar casos complejos sin supervisión, convirtiendo experiencias en procesos reutilizables.

Fluency in English is required for customer-facing work and internal collaboration.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

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¿Qué piden?

✓Experiencia práctica en trabajo con clientes en auditorías, cuestionarios de seguridad o negociaciones de contratos.
✓Conocimiento sólido en al menos un área de seguridad: ingeniería, gobernanza, riesgo o cumplimiento.
✓Capacidad para tomar decisiones bajo presión y defender posiciones de seguridad con equilibrio comercial.
✓Habilidades para comunicar con profundidad la postura de seguridad ante CISOs y equipos ejecutivos.
✓Capacidad de trabajo autónomo con bajo nivel de estructura, sin necesidad de supervisión constante.
✓Experiencia en construir o mejorar documentos de confianza (FAQs, white papers, arquitectura, centros de confianza).

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

ClaudeRFP automationquestionnaire automationinternal systemsaudit runbooksanswer bankTrust Centerwhite papersFAQsarchitecture diagrams

¿A quién escribirle en Anthropic?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Customer Trust Specialist at Anthropic, you'll work on the customer-facing security engagements that build the trust and transparency for large enterprises to leverage Claude with their critical workloads. You'll partner closely with Go-to-Market, Legal, Deal Desk, Product, and Security to make Anthropic's security posture straightforward for customers and their auditors to understand. When a negotiation, audit, or executive briefing gets beyond what the standard process handles, you'll pick it up and see it through. As you resolve things, you'll turn what you learn into reusable positions, playbooks, and a knowledge-bank content. Building with Claude is a normal part of this job. You'll use it to automate evidence gathering, support internal research and knowledge building, and build tooling for yourself and the team. This is an individual contributor role for someone who works well independently, doesn't need much structure to be effective, and enjoys being the person who reliably handles hard cases well. If you've been a Head of Security or similar at a smaller company and want to go deep on the customer-facing work without managing a team, this is a good fit. Key responsibilities • Negotiate security terms and schedules with regulated enterprise customers, exercising judgment on what to hold and what to escalate; when a deal needs a new position, help develop it with Legal • Take on complex customer questionnaires, RFPs, and security assessments that fall outside the standard answer bank, and drive them to completion • Run onsite and remote security audits with strategic accounts: scope the agenda, walk customers through our controls, work through disputed findings, and drive them to documented closure • Speak to our security posture in customer briefings where CISOs ask detailed questions about architecture, data handling, retention, tenancy, and model training, answering accurately and in depth • Contribute to the team's library of Legal-approved positions, the canonical answer bank, and audit runbooks, so that resolutions become repeatable • Build with Claude: contribute to the team's AI-powered questionnaire and RFP automation, automate information gathering across internal systems, and help verify machine-drafted responses before they go out • Help write and maintain customer-facing trust artifacts (white papers, FAQs, Trust Center content, architecture diagrams), and check that security claims match how our systems actually work before they ship • Route control gaps and new-capability asks surfaced by customers to the right Product and Security owners, and follow through to closure • Notice patterns across audits, questionnaires, and negotiations, and surface them to Customer Trust and Security leadership as signal about where customer expectations are moving • Track engagement metrics (escalation volume, remediation follow-through, deal impact) and report on them regularly Minimum qualifications • Solid security expertise in at least one domain, from engineering to governance, risk, and compliance, with working fluency across the others • Hands-on experience with customer-facing security work, including audits, security questionnaires, contract security terms, or executive briefings with regulated enterprises • Ability to hold a security position under pressure, weigh business needs against security requireme

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