Product Manager, Billing

Anthropic·San Francisco, CA | New York City, NYsenior

En corto

→Gestiona la experiencia de facturación para todos los usuarios de Claude, desde planes individuales hasta administradores empresariales.
→Diseñas flujos de compra, control de gastos y funciones autónomas con IA, priorizando claridad y seguridad.
→Destaca por liderar experiencias de facturación escalables, con IA que resuelve problemas sin generar errores.

Fluency in English required.

✓ Gratis para empezar✓ Corre en tu navegador✓ Primer dossier sin tarjeta✓ Listo en ~1 minuto

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Tu primer dossier es gratis.

Las preguntas que te van a hacer

1. ¿Cómo diseñarías un flujo de cambio de plan que minimice errores y maximice conversión?

🔒 +7 preguntas más

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💵 USD · Remote · No visa

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¿Qué piden?

✓7+ años como Product Manager en experiencias de suscripción o facturación autónoma.
✓Haber gestionado métricas de conversión y retención en flujos de compra.
✓Experiencia diseñando interfaces claras para conceptos complejos: prorrateo, sobrecostos, créditos.
✓Haber construido funciones con IA o agentes que actúan autónomamente con confirmación.
✓Capacidad de trabajar con ingenieros, Trust & Safety y crecimiento en entornos de alta velocidad.
✓Habilidad para tomar decisiones entre crecimiento, riesgo y precisión financiera.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Product ManagementSelf-serve PurchaseSubscription ExperiencesBilling SystemsUsage-based PricingCredit ManagementSpend ControlsProrationLLM-powered FeaturesAgentic Experiences

¿A quién escribirle en Anthropic?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Product Manager in the Internal Products and Technologies organization, you'll partner with Engineering, Design, Growth, Trust & Safety, Support, and Finance to build the billing experiences every Claude customer uses, from the first purchase to the monthly invoice: • We own how customers buy and manage Claude: choosing and changing plans, viewing invoices, tracking usage and spend, and setting spend controls. • Your work reaches everyone who pays for Claude: individuals upgrading a plan, teams adding seats, developers buying credits, and enterprise admins managing budgets across thousands of users. • You'll define how Claude should explain a charge, change a plan, or set a spend limit for a customer. You'll also define how admins set spend controls for the agents their teams run. • You'll own billing experiences that convert well, resist abuse, and let customers resolve billing questions on their own. Responsibilities • Deeply understand customers across segments (consumers, developers, teams, and enterprise admins) and where billing friction costs us conversion, trust, or support volume. • Partner with Growth on purchase, upgrade, and plan-change flows, balancing conversion against clarity and long-term customer trust. • Partner with Trust & Safety to stop abuse of Claude plans and credits without adding friction for legitimate customers. • Design agentic billing experiences: Claude answering billing questions, resolving common issues, and taking billing actions, with a confirmation step wherever a mistake would cost the customer money. • Partner with Engineering and Design so every Claude product gives customers the same clear way to buy, upgrade, and manage spend. • Drive product strategy and roadmap, synthesize competing stakeholder needs, and communicate prioritization clearly to senior leadership. You may be a good fit if you: • Have 7+ years of product management experience, including self-serve purchase, subscription, or billing experiences. • Have shipped self-serve experiences where you owned conversion and retention metrics and ran experiments to move them. • Have strong product design instincts, and can make a confusing concept like proration, overage, or credits clear on a single screen. • Have built LLM-powered or agentic product features, and have a point of view on when an agent should act on its own and when it should ask first. • Are equally credible discussing system design with engineers, abuse patterns with Trust & Safety, and funnels with Growth. • Are comfortable making tradeoffs between growth, risk, and financial accuracy, and explaining them clearly. • Are scrappy and resourceful, and do what it takes to get things done. Strong candidates may have: • Shipped customer tools for usage-based or hybrid pricing (seats, usage, credits), such as usage dashboards, spend limits, and alerts. • Worked with Trust & Safety or risk teams to prevent abuse of plans, credits, or free trials. • Launched a product in new countries, including local pricing, tax, and currency. • Built self-serve help experiences that measurably reduced billing support contacts. • Scaled through hypergrowth (10x+ revenue). <div class="description

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