Global Operations Associate

Flexport · Hamburg, Germanymid

En corto

▸Asociado de Operaciones Globales que gestiona envíos de forma end-to-end en una región, asegurando puntualidad y calidad.
▸El día a día implica coordinar con transportistas, aduanas y partners, resolver incidencias y usar datos para mejorar procesos.
▸Destaca la responsabilidad directa sobre el éxito operativo y la experiencia del cliente, con enfoque en automatización y eficiencia.

Fluency in English required

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¿Qué piden?

✓Título universitario (BA/BS) o formación profesional en agente de transporte.
✓2+ años en operaciones, logística o freight forwarding.
✓Mentalidad tecnológica e interés en IA, con capacidad para trabajar en entorno rápido.
✓Capacidad de gestión del tiempo y priorización de tareas.
✓Capacidad para resolver problemas de forma independiente y escalando cuando es necesario.
✓Habilidades de comunicación clara y proactiva con clientes y partners.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

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¿A quién escribirle en Flexport?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: The role of the Global Operations Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. To achieve this the Global Operations Team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution. As a Global Operations Associate, you are an expert in executing the end-to-end movement of shipments within a regional network. On a day-to-day basis you will coordinate the supply chain operations with ocean activities within your region. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance. Lastly, this role will work very closely with peers and supervisors to problem solve. You will: • Be the 'front line' in ensuring the highest standard of Flexport quality: shipments move on-time, exceptions are handled proactively, and clients receive a first-class experience through timely, clear communication. • Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery, independently managing your priorities and commitments. • Follow standard operating procedures (SOP) and proactively flag opportunities for improvement. • Solve client issues quickly and ensure smooth operations at origin and destination, developing solutions independently and escalating to senior team members as needed • Act in the best interest of the company by avoiding leakages and ensuring cost conscious behavior. • Seamlessly coordinate day-to-day operations with the relevant internal and external partners for your team's scope (e.g. carriers, vendors, customs, regional trade lane management, cross-functional stakeholders, etc) • Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements. • Assist the shipments managed by partners as we drive partner autonomy and parity with insourced operations (if applicable in a given region). • Use data and operational tools to inform decisions, identify patterns in your work, and contribute to efficiency improvements. Requirements: • BA/BS Degree or completed professional training as forwarding agent. • 2+ years of experience in operations, logistics or freight forwarding • Have a technology (and AI)first mindset and can thrive in a fast paced environment. • Effective time management. Be able to

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