Technical Support Engineer, Metronome

Stripe·Singaporemid

En corto

→Ingeniero de soporte técnico especializado en facturación por uso para empresas B2B.
→Resuelves problemas técnicos de clientes, colaboras con ingenieros y creas herramientas internas para mejorar la experiencia.
→Destaca por influir en la evolución del producto mediante retroalimentación directa de clientes.

Fluent English communication required

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

🎧¿Llegás a la entrevista? Llevá el copiloto. Nuestra extensión escucha la entrevista en vivo y te muestra anclas de 3-4 palabras desde tu CV y tu preparación — mirás, conectás, hablás. Gratis. Ver la extensión →

¿Qué piden?

✓2+ años en soporte técnico B2B o ingeniería
✓Experiencia con equipos de ingeniería y retroalimentación técnica
✓Capacidad para depurar y triagear errores de clientes
✓Habilidades para comunicar funcionalidades técnicas
✓Experiencia escribiendo scripts o herramientas internas con APIs
✓Uso de herramientas de observabilidad internas

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

APIsSlackTicketing systemInternal observability toolsScriptsKnowledge baseEngineering collaboration toolBilling platformCustomer integrationsProduct feedback loops

¿A quién escribirle en Stripe?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap. Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. Responsibilities • Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality. • Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. • Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. • Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 2+ years of work experience in a B2B customer-facing technical support organization or in engineering • Experience working closely with engineering teams and providing technical feedback on customer issues • Ability to debug and triage bugs and escalations from customers • Can communicate technical capabilities of the product to customers • Experience writing scripts or internal tools using APIs, and funct

¿Buscando algo parecido?

Dejá tu email y te avisamos cuando salgan vacantes que coincidan con tu perfil.

No apliques sin prepararte

Investigamos quién te entrevista, adaptamos tu CV y te ensayamos en vivo — gratis la primera.