Support Engineer, U.S. Government Support at Gitlab

Support Engineer, U.S. Government Support

Gitlab · Remote, United StatesRemotomid

En corto

▸Ingeniero de soporte que resuelve problemas complejos en entornos gubernamentales de EE. UU., como ambientes aislados o clasificados.
▸Trabajas con CLI, logs y Linux para diagnosticar fallas, a menudo colaborando con ingeniería para mejorar el producto.
▸Destaca por operar en entornos altamente seguros, donde la solución de problemas requiere creatividad y rigor técnico.

Proficiency in English required

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia sólida con Linux y línea de comandos
✓Capacidad para analizar logs y comportamiento del sistema
✓Conocimiento de herramientas de depuración como strace
✓Capacidad para trabajar en entornos de seguridad restringida (FedRAMP, air-gapped, clasificados)
✓Comunicación clara con clientes técnicos y no técnicos
✓Iniciativa para mejorar documentación y flujos de soporte

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

GitLabLinuxCommand LinestraceLogs AnalysisCI/CDFederated IdentityFedRAMPAir-gapped environmentsRedacted Data

¿A quién escribirle en Gitlab?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Support Engineer on our U.S. Government Support Engineering team, you operate at the critical intersection of Support and Engineering, enabling public sector organizations and United States government agencies to run GitLab in some of the most secure and constrained environments in the world. Your work directly supports national security missions, including customers operating within FedRAMP-authorized, air-gapped, and classified or semi-classified environments where traditional troubleshooting approaches are not always possible. In this role, you will engage deeply with GitLab through the command line; analyzing logs, system behavior, and application performance with strong Linux fundamentals and an understanding of how GitLab’s components interact end-to-end. You may partner with Product and Engineering to reproduce and document edge-case defects using sanitized or redacted data, or contribute directly to the product by opening merge requests that resolve customer-impacting issues. Beyond resolving individual cases, you’ll help strengthen GitLab by improving documentation, support workflows, and institutional knowledge, ensuring that lessons learned in highly regulated environments benefit the broader platform; all while working in a fully remote, highly collaborative environment built on trust, autonomy, and shared ownership. Some examples of our projects: • A tool to quickly analyze strace output • A solution to capture the state of a customer’s server for easier troubleshooting • A functionality to ChatOps to make it easier to identify user accounts on GitLab.com What you’ll do • Collaborate closely with public sector customers, including U.S. government agencies, the Department of War, and Intelligence Community organizations, to diagnose, troubleshoot, and resolve complex issues in GitLab deployments operating under strict security, compliance, and operatio

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