Senior Customer Engineer, Majors - Toronto, CA

Cloudflare · Distributedsenior

En corto

▸Ingeniero de clientes senior que guía arquitecturas técnicas y acelera la adopción de productos en empresas grandes.
▸Día a día: demostraciones, PoCs, onboarding técnico, QBRs y expansión comercial con enfoque en valor medible.
▸Destacado: Es quota-carrying y usa IA para reducir tareas administrativas y enfocarse en diseño arquitectónico de alto impacto.

Fluent English required

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia comprobada como ingeniero de clientes o rol técnico semejante en empresas de tecnología.
✓Capacidad para liderar PoCs y demostraciones técnicas en entornos empresariales complejos.
✓Conocimiento profundo de seguridad, redes y plataformas de desarrollo de Cloudflare.
✓Habilidades avanzadas de comunicación para interactuar con equipos técnicos y ejecutivos.
✓Capacidad para analizar datos de uso del producto y derivar oportunidades de expansión.
✓Experiencia en gestión de relaciones con clientes de alto nivel (C-level) y QBRs técnicos.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

CloudflareSecurityNetworkingDeveloper PlatformsProof of Concepts (PoCs)Product DemonstrationsTechnical OnboardingCustomer Health ScoresTelemetryAI-augmented workflows

¿A quién escribirle en Cloudflare?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations • Toronto, Canada About the Role At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion. Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. Responsibilities • Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms). • Customer Adoption & Value Realization: Lead and/or provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer. You will partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. You will proactively monitor dynamic customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks. • Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. • Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecyc

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