Collections Adviser

Abound·Milton Keynesjunior

In short

→Asesor de cobranzas centrado en el cliente, usando datos de Open Banking para evaluar la capacidad de pago.
→Trabajas en equipo híbrido en Milton Keynes, con llamadas, chats y correos para gestionar deudas con empatía y precisión.
→Destaca por el enfoque en la vulnerabilidad del cliente y el uso de IA avanzada para decisiones justas.

No se requiere inglés, pero se menciona que el trabajo se realiza en un entorno multilingü

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What they ask for

✓Comunicación clara y empática en conversaciones sensibles
✓Atención meticulosa a los detalles y consistencia en procesos
✓Capacidad para seguir procedimientos documentados
✓Interés en identificar y apoyar a clientes vulnerables
✓Familiaridad con Office (Word, Excel, Teams)
✓Disposición para aprender sobre soluciones de deuda (PAs, DMPs, etc.)

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Open Banking softwaredialler softwareMicrosoft WordMicrosoft ExcelMicrosoft Teamslive web chatemailSMSphone (inbound and outbound)internal systems

Who should you write to at Abound?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

About Abound We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us. We're looking for a customer-focused individual to join us as a Collections Advisor. This position requires an important balance of both credit and conduct risk as we focus on delivering the right outcomes for our customers based on their individual circumstances, always. No prior collections or financial services experience is required — we'll provide full training on regulation, systems and processes; what matters most is the right attitude, judgement and attention to detail. You will be working as part of a small but rapidly expanding team in our Milton Keynes office. This is a hybrid role requiring 3 days per week in our Milton Keynes office, with flexibility on the other 2. There will also be a requirement to attend our central London office once a month (fully expensed). The ideal candidate will have excellent attention to detail and be comfortable following documented procedures consistently, ensuring that all customers are treated fairly and receive the appropriate outcomes. Tasks also include updating account details, maintaining accurate records, and escalating cases to senior staff if necessary. There will also be a requirement to identify and support customers who may show signs of vulnerability. g. Payment Arrangements, DMPs, IVAs, Trust Deeds, DROs, Breathing Space etc. e. e.

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