Technical Account Manager

Samsara · Remote - India; Remote - MexicoRemotemid

In short

▸Gestión técnica de clientes en Samsara, actuando como asesor clave en soluciones IoT.
▸Días típicos: optimización de plataformas, resolución de incidentes críticos y alineación técnica con objetivos empresariales.
▸Destacado: rol estratégico con autonomía para impactar industrias que alimentan la economía global.

Fluent English required for customer and team communication.

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What they ask for

✓Experiencia en gestión técnica de clientes o soporte técnico avanzado.
✓Capacidad para comunicar con influencia entre equipos técnicos y ejecutivos.
✓Habilidades analíticas y resolución de problemas complejos.
✓Capacidad para proactivamente identificar riesgos y oportunidades.
✓Conocimiento en plataformas IoT o sistemas de telemetría.
✓Inglés avanzado para comunicación con equipos internacionales.

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Samsara Connected Operations™IoT DataVideo-Based SafetyVehicle TelematicsApps and Driver WorkflowsEquipment MonitoringCustomer Success PlatformTechnical Problem SolvingCross-functional CollaborationCustomer Communication Tools

Who should you write to at Samsara?

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Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes. This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution. This is a remote position open to candidates based in Mexico and India. You should apply if: • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: • Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve the

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