Atlassian Administrator 1726

Softgic·AnywhereRemotesenior

In short

→Administra y optimiza Jira, Confluence y Jira Service Management en la nube.
→Diseña flujos, automatizaciones y soluciones de ITSM con ScriptRunner y APIs.
→Destaca por integrar Atlassian con Okta, Azure AD y herramientas de DevOps.

Experiencia en entornos empresariales con comunicación técnica y no técnica en inglés.

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What they ask for

✓5 años de experiencia administrando Atlassian en entornos empresariales.
✓Experiencia comprobada con Jira Software, Confluence y Jira Service Management Cloud.
✓Habilidades avanzadas en workflows, campos personalizados y permisos en Jira.
✓Capacidad para crear automatizaciones con Automation for Jira, ScriptRunner (Groovy) y APIs.
✓Experiencia en integraciones con Okta, Azure AD y sistemas externos mediante APIs/webhooks.
✓Habilidades de comunicación para explicar conceptos técnicos a no técnicos.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Jira SoftwareConfluenceJira Service Management (JSM)Automation for JiraScriptRunnerAtlassian REST APIsOktaAzure ADSAMLWebhooks

Who should you write to at Softgic?

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This is a remote position. We are seeking an experienced Atlassian Administrator to manage, optimize, and continuously improve our Atlassian Cloud ecosystem. This role will be responsible for the administration, configuration, customization, and support of Jira Software, Confluence, and Jira Service Management (JSM) , ensuring these platforms effectively support business processes and operational goals across the organization. The ideal candidate combines strong technical expertise with excellent problem-solving and communication skills, and has experience designing scalable solutions, automating workflows, integrating enterprise systems, and supporting end users in a fast-paced environment. Responsibilities Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management. Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes. Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures. Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows. Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions. Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs. Manage integrations with enterprise platforms such as Okta, Azure AD, DevOps tools, and other third-party systems. Administer user access, groups, permissions, and Single Sign-On (SSO) configurations. Conduct periodic access reviews and support compliance and audit requirements. Monitor platform performance, troubleshoot issues, and resolve incidents related to Atlassian products and integrations. Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance. Provide technical support and guidance to end users, resolving issues and answering platform-related questions. Create and maintain technical documentation, knowledge base articles, and user guides. Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage. Participate in governance initiatives, platform optimization, and continuous improvement efforts. Requisitos Education & Experience Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience). Minimum 5 years of hands-on experience administering Atlassian platforms in enterprise environments. Proven experience managing Jira Software, Confluence, and Jira Service Management Cloud . Technical Skills Strong expertise in: Jira workflow design and administration. Custom fields, screens, permission schemes, and notification schemes. Confluence administration and space management. Jira Service Management (JSM) and ITSM process implementation. Experience developing automations using: Automation for Jira. ScriptRunner (Groovy). Atlassian REST APIs. Experience integrating Atlassian products with external systems using APIs, webhooks, and middleware solutions. Knowledge of identity and access management solutions, including Okta , SSO, and SAML. Experience managing users, groups, permissions, and security controls within cloud environments. Strong troubleshooting and problem-solving skills related to Atlassian configurations, integrations, and platform performance. Experience with scripting languages such as Python, PowerShell, or JavaScript is highly desirable. Soft Skills Excellent verbal and written communication skills. Ability to explain technical concepts to both technical and non-technical stakeholders. Strong customer-service mindset and user support experience. Ability to work independently and manage multiple priorities effectively. Strong organizational skills and attention to detail. Collaborative team player with a proactive and solution-oriented approach. Qualifications Atlassi

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