Staff Product Designer

Dialpad · Bay Area, USsenior

In short

▸Diseñador de producto estrella enfocado en integrar IA avanzada en plataformas de comunicación empresarial.
▸Día a día: diseñar interacciones humanas y de IA, prototipar con herramientas de IA, trabajar con ingenieros y líderes de producto.
▸Destaque: equipo pionero en usar IA en su propio trabajo de diseño, con acceso a datos de 5 mil millones de llamadas.

Fluency in English is required

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What they ask for

✓Experiencia comprobada en diseño de productos para plataformas de comunicación o colaboración.
✓Capacidad para explicar y guiar la integración de IA en el diseño de productos.
✓Habilidades avanzadas en prototipado de alta fidelidad y experiencia de usuario.
✓Capacidad de liderazgo técnico y mentoría dentro de un equipo de diseño.
✓Compromiso con la curiosidad, mejora constante y trabajo colaborativo.
✓Experiencia trabajando con equipos multidisciplinarios incluyendo ingenieros, PMs y líderes de producto.

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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role You are a connector. You are a builder. You work at the edge of what's possible with AI and design. You restlessly push yourself to get better and lift your team along with you. If this describes you, then Dialpad is the place for you. We're looking for a Staff Product Designer. This person will be a key design leader, sharpening how AI shows up in Dialpad, meeting our customers' needs, and driving how the team incorporates AI into their day-to-day work. This person will help build the future of business communications for humans—and AI. At Dialpad, we deeply understand both: we've been providing real-time communication services for almost 15 years and building AI solutions since 2018, having transcribed over 5 billion calls and meeting minutes. The Design team sits at the forefront of what's next for Dialpad: we not only help explore the future of the Dialpad platform, but we were the first team at Dialpad to fully adopt AI into our work. We're reshaping how we work with AI and how AI shows up for our customers. We are a team of curious, technically grounded builders who care deeply about craft, exploring ideas, and building tools to help each other. This role is a great fit for someone who's as comfortable working in a term

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